Technical Support Consultant
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• Manage support requests received through digital channels and phone support
• Assist HR professionals and end users with login, access, and platform-related issues
• Investigate and resolve technical problems while ensuring a positive customer experience
• Analyse support tickets and identify opportunities to improve service quality and processes
• Collaborate with colleagues and internal stakeholders to continuously enhance the user experience Responsabilidades
• Fluent Dutch and French, both spoken and written
• Good English communication skills
• Experience in a customer support, technical support, or service-oriented role
• Strong analytical and problem-solving skills
• Excellent written communication skills
• Customer-focused mindset with the ability to build positive relationships
• Ability to work independently and as part of a team Requisitos principales
• hybrid and flexible working
• international environment
• learning and development opportunities
• collaborative team culture
• varied role with technical and customer interaction
• opportunity to impact thousands of users
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