Head of Services Delivery

Head of Services Delivery - Insurance Core Suite Join to apply for the Head of Services Delivery - Insurance Core Suite role at Zurich Insurance Our Opportunity Zurich Insurance Group is a globally recognized insurance provider headquartered in Switzerland, offering innovative and reliable insurance solutions to individuals, businesses, and institutions. With a presence in over 200 countries and territories, Zurich leverages its extensive international experience and strong local knowledge to protect customers worldwide. The Group’s commitment to sustainability, customer‑centricity, and delivering results reflects its purpose of building a brighter future together. About The Role We’re seeking a visionary and execution‑driven Head of Services Delivery - Insurance Core Suite to architect and lead our worldwide core platforms service delivery operations. This role is pivotal in designing and establishing a scalable global delivery model, a core insurance platform centre of excellence fostering cross‑regional collaboration, and developing differentiated service capabilities which drive Zurich’s success and business growth. To be successful in this role, you will need to be bold, entrepreneurial and have experience in building teams that can deliver packaged core insurance platforms such as Guidewire, while driving innovation and operational excellence across regions. You’ll need to bring a startup mindset with enterprise execution—someone who is motivated to build teams ground‑up, sees opportunity in complexity, and knows how to turn vision into scalable reality. Key Responsibilities Design and implement a global delivery model that balances regional agility with centralized efficiency. Establish governance frameworks, delivery standards, and operating procedures across geographies. Lead group initiatives to unify service delivery practices and platform strategy. Partner with regional leaders, functional heads, and executive stakeholders to align delivery strategy with business objectives. Facilitate global forums and working groups to drive knowledge sharing, innovation, and continuous improvement. Act as a key liaison between delivery, product, sales, and support teams to ensure cohesive execution. Define, build, and evolve service capabilities across consulting, implementation, managed services, and support. Develop reusable delivery assets, playbooks, and methodologies to accelerate time‑to‑value. Identify emerging customer needs and translate them into scalable service offerings. Oversee global service delivery performance, ensuring SLAs, KPIs, and client satisfaction targets are consistently met. Implement tools and analytics to monitor delivery health, forecast demand, and optimize resource utilization. Drive automation, standardization, and process improvement across delivery functions. Build and lead high‑performing global delivery teams with a focus on diversity, inclusion, and professional growth. Develop leadership pipelines and succession plans to support long‑term scalability. Foster a culture of accountability, innovation, and customer‑centricity. Manage global delivery budgets, resource allocation, and cost optimization strategies. Support commercial teams in scoping, pricing, and structuring service engagements. Drive profitability and margin improvement across service lines. Qualifications 10+ years of experience in global service delivery leadership, preferably in technology, SaaS or consulting. Proven success in building and scaling global delivery models across multiple regions. Strong understanding of delivery frameworks (e.g., ITIL, Agile, Six Sigma) and service lifecycle management. Exceptional leadership, communication, and stakeholder engagement skills. Experience in packaged insurance platforms such as Guidewire. Bachelor’s degree required; MBA or equivalent preferred. What Makes Us Special As well as a competitive salary and a yearly bonus, we offer: Flexible working model to support your work‑life balance. Option to work abroad up to 25 days yearly. Over 300 euros to set up your home office and additional monthly home office allowance. Wide range of internal and external trainings, including English, German and Spanish classes. Ticket restaurant and health insurance with flexibility to exchange it for other benefits. Life and accident insurance. Collective life retirement plan. 2000 referral bonus if you bring other talented people to the company. Special banking and insurance conditions plus exclusive employees discounts. Functional diversity benefits. Stock options and mortgage benefits. Visa sponsorship if needed. Location Barcelona, Poblenou. Benefits Full‑time schedule, relocation support, and more. Apply Can you see yourself in this role? Don’t wait Apply by sending your CV in English. If not, feel free to share this opportunity with anyone you think would be a great fit. Equal Opportunity At Zurich, we are an equal‑opportunity employer. We attract and retain the best‑qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age or disability. Join Us Let’s continue to grow together #J-18808-Ljbffr