Outlet Manager

Duration: 7 months, between March-November

At Sani/Ikos Group, the F&B department is about more than just serving food; it's about creating unforgettable gastronomical experiences. From anticipating guests' preferences to suggesting exquisite culinary delights, every interaction is a chance to make each meal memorable.

Our F&B Team focuses on the finest details and ensures a seamless flow of service, taking pride in the smiles of satisfaction we witness every day.

Responsibilities

Operational Leadership & Excellence

• Oversee or support outlet operations to ensure consistent service delivery, guest satisfaction, and adherence to brand and quality standards.
• Depending on outlet size, either hold full operational accountability for a smaller outlet or support the Outlet Senior Manager in directing daily operations, ensuring efficiency, financial performance, and compliance with standards.
• Ensure full compliance with food safety, health, and hygiene regulations while fostering a culture of operational discipline and service excellence.

People Leadership & Team Continuity

• Lead, coach, and motivate outlet team members to deliver consistent service quality and uphold brand standards.
• Depending on outlet size, hold full accountability for recruitment, re-engagement, training, and performance management in smaller outlets, or support the Outlet Senior Manager in these areas for larger operations.
• Promote a positive, collaborative, and motivating work environment that encourages engagement, development, and retention.

Financial & Business Performance

• Contribute to the outlet’s financial success through effective cost control, revenue management, and adherence to budget targets.
• Depending on outlet size, hold full responsibility for financial performance in smaller outlets or support the Outlet Senior Manager in monitoring results and implementing improvement actions in larger ones.
• Ensure daily operational decisions align with profitability goals and divisional performance objectives.

Guest Experience & Service Quality

• Ensure each guest receives personalized, professional, and consistent service in line with brand and resort standards.
• Monitor guest feedback and service performance indicators, addressing issues promptly and supporting continuous improvement.
• Maintain an active floor presence during service to guide the team, reinforce service standards, and support effective guest interaction.

Coordination & Communication

• Ensure effective communication within the outlet team and with other departments to support smooth daily operations.
• Collaborate closely with the Outlet Senior Manager, Culinary, and Bar teams to align service delivery and operational planning.
• Participate in daily briefings and management meetings, providing accurate updates on performance, staffing, and service priorities.

Accountability

• Accountable for the daily operational performance, service quality, and team management of the assigned outlet.
• Depending on outlet size, hold full accountability for results in smaller outlets or shared accountability with the Outlet Senior Manager in larger operations.
• Responsible for maintaining compliance, financial integrity, and adherence to divisional objectives.

About you

You have a minimum of three years of leadership experience in Food & Beverage, ideally within luxury hotel or resort environments, and demonstrate the ability to successfully manage multiple outlets or large-scale service operations. You bring strong leadership and people management skills with a hands‑on, service‑driven approach, supported by excellent communication and interpersonal abilities. You possess an in‑depth understanding of luxury hospitality standards and service etiquette and are committed to building high‑performing teams while fostering a positive and collaborative work environment. Flexible, calm under pressure, and solutions oriented, you adapt easily to operational demands. You communicate fluently in English, with additional languages considered an asset, and a degree or diploma in Hospitality Management or a related field is preferred.

* Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team.

We believe in providing the structure for a meaningful career where your impact is clear and your success is supported by a strong team.

• Meaningful and impactful work: Your role directly contributes to creating unforgettable holiday experiences and achieving our Vision to be the most admired brand. Your daily efforts have a tangible impact on guest satisfaction and brand reputation.
• Teamwork