German-Speaking Customer Support Agent – Fintech

Customer Support Agent — German MarketLocation:On-site in our vibrantBarcelona HQAtSumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible.
As part of our internationalCustomer Support Team, you’ll be the voice of SumUp for ourGerman speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day.
This is more than a support role — it’s an opportunity tomake a real impact, develop your skills infintech and customer experience, and grow within one of Europe’s most dynamic tech companies.
What you’ll doBe the first point of contact for our German merchants — helping them succeed with empathy, patience, and a problem-solving mindset.
Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).
Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
Continuously learn about our products and services to provide accurate, up-to-date support.
You’ll thrive in this role if you are...
Fluent in German and English (C1 or above)— communication is your superpower.
Passionate abouthelping peopleand solving problems.
Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies.
Comfortable working in afast-paced, international environmentwhere every day brings something new.
Excited to join anoffice-firstculture in Barcelona, where collaboration and growth go hand in hand.
Flexible with a rotating schedule and open to new challenges.
Why you should join SumUpAt SumUp, you’ll be part of a company that’s growing fast — and so will you. We’ll give you the tools, training, and community tobuild your career in tech and customer experiencefrom day one.
Here’s

what we offer
Work with talented SumUppers across the globe on fintech products used bymillions of businesses worldwide .
A dedicated€2,000 annual learning & development budget— invest in courses, conferences, or certifications that excite you.
A culture that celebratesdiversity, inclusion, and belonging— we want you to bring your whole self to work.
Meal vouchersand perks to make your everyday life easier.30-day sabbaticalafter 3 years at SumUp — time to recharge, travel, or pursue a personal goal.
Referral bonuses— bring great people with you on the journeyReady to make an impact?If you’re looking for a role where you can grow, learn, and help small businesses succeed — we’d love to hear from you.
Join us, and let’s shape the future of fintech together.#SumUpOpsAbout SumUpWe believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application TipWe recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.