Workforce Capacity Planner with English

hace 7 días


España Babel Profiles S.L A tiempo completo

Are you passionate and focused on WFM and have deep experience in dynamic environments where things often change? If this sounds like you, get in touch
We are looking for a proactive and analytical Capacity Planner to join one of our clients, a fast-growing digital identity technology provider They are looking for someone to join the Workforce Management team, and be instrumental in predicting and planning staffing needs to match business demands in a dynamic, multi-channel setting. You will play a crucial role in building long-term capacity models, streamlining resource distribution, and enhancing operational performance across various regions and departments. Don’t miss out on this and apply now
Tasks

Build and maintain comprehensive long-term capacity models using historical data and business forecasts
Analyze factors like seasonality and market trends to predict future demand and staffing needs
Lead the creation of accurate workforce forecasts across regions and channels
Use advanced analytics for staffing and demand forecasting, and continuously refine models to reflect real-time data
Optimize resource allocation (FTE, part-time, contingent workers) to balance demand, costs, and service quality
Create scalable plans to handle growth, turnover, and training needs, addressing staffing gaps as needed
Monitor workforce performance against forecasts and provide insights to senior management
Maintain metrics and KPIs to track resource use and operational efficiency
Collaborate with operations, finance, HR, and recruitment to align on workforce needs and strategies
Mentor junior WFM team members on best practices in capacity planning and lead improvements
You will report to the Workforce Manager

Requirements

Full professional level of English
5+ years of experience in WFM, capacity planning or operations planning in a multi-channel, complex operational environment
Expertise in developing and managing capacity models for large-scale operations, preferably in contact centers or similar environments
Solid understanding of demand forecasting, resource allocation, workforce planning principles, and working closely with stakeholders to meet SLAs while optimizing cost efficiency
Experience with WFM (Verint, NICE, Genesys, etc)
Strong Excel skills (pivot tables, macros, complex formulas)
Experience with data analytics and reporting tools (Power BI, Tableau, Looker, SQL) to drive capacity planning insights
Excellent communication skills, with the ability to present complex data and insights to senior leadership
Ability to adapt to changes quickly
Proactivity, problem-solving attitude, strong analytical and critical thinking

Benefits

Permanent contract
Competitive salary
Hybrid model (3 days at the office per week). Office located in Poblenou
A fast-growing company with good opportunities to keep learning and developing
An international, dynamic, and creative environment
Great working atmosphere
Other interesting benefits
Step 1: Interview with our Recruiter to get to know you and your experience
Step 2: Interview with the Workforce Manager
Step 3: Interview with the Ops Director
Step 4: Meet the team

#J-18808-Ljbffr



  • España KION Group A tiempo completo

    Dematic has an immediate need for a Process Management, Demand and Capacity Planner within the Global Integrated Business Process (IBP) team. This is an exciting opportunity to influence global, regional and project function execution alignment via optimization of our integrated process plans to achieve business objectives. In this role, you will serve as a...


  • España Wallbox A tiempo completo

    Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.The RoleThe mission of...


  • España ENGINEERINGUK A tiempo completo

    NW Deployment Planner, Planning, Implementation and Coordination TeamDESCRIPTIONHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At...


  • España Wall Box A tiempo completo

    Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...

  • Airport Planner

    hace 5 días


    España Mott MacDonald A tiempo completo

    Airport Planner / Senior Airport Planner We’re a global engineering, management, and development consultancy.Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.A fundamental part...

  • Demand Planner

    hace 5 días


    España Lotus Bakeries A tiempo completo

    We are currently looking for a Demand Planner for Supply Chain Department, which is an exciting, newly created position. Within our growing Sales Office Spain (Madrid) you will be responsible for driving the development of a multi-category business in leading our demand planning accuracy, through a deep control and management of our flows of stock, from our...

  • Material Planner

    hace 6 días


    España Cargotec Oyj A tiempo completo

    Hiab Cranes is looking for a Material Planner to ensure the appropriate supply of cost-efficient and high-quality materials required to maintain steady production and product delivery.The position will be based in Zaragoza, Spain.Main tasks and responsibilitiesRelease of purchase orders for direct material (those used in Production).Monitoring of orders to...

  • Supply Planner

    hace 6 días


    España Robert Walters Spain A tiempo completo

    Our client (multinational FMCG company) is seeking a dedicated and experienced Supply Planner to join their team in Barcelona. This role offers an exciting opportunity to safeguard product availability by effectively managing demand and capacity for produced products. The successful candidate will be responsible for operational tasks related to mid and...

  • Group Customer Planner

    hace 6 días


    España The Cigna Group A tiempo completo

    The job profile for this position is Planning and Workflow Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you...

  • Material Planner

    hace 3 días


    España AkzoNobel A tiempo completo

    Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world-class portfolio of brands – including Dulux, International, Sikkens, and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and...

  • Material Planner

    hace 3 días


    España AkzoNobel A tiempo completo

    About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world-class portfolio of brands – including Dulux, International, Sikkens, and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to...


  • España Wibit Consulting & Services (WibitCS) A tiempo completo

    In Collaboration, we are thrilled to partner with a leading BPO company to find a skilled Workforce Management Business Partner to join their vibrant team in Barcelona! If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic, multicultural...

  • Fleet planner

    hace 5 días


    España Vandenbosch A tiempo completo

    As a fleet planner at Van den Bosch Iberia, your responsibilities lie in the daily management of our drivers. You will be part of Team Trucking at our Barcelona office and with your fellow fleet planners and truck planners. Together with the other planners, you will be responsible for the operational coordination of international transports within Spain and...


  • España Wibit Consulting & Services A tiempo completo

    In Collaboration, we are thrilled to partner with a leading BPO company to find a skilled Workforce Management Business Partner to join their vibrant team in Barcelona If you are a strategic thinker with a passion for optimizing workforce efficiency and driving excellence, this is your chance to take the next step in your career in a dynamic, multicultural...


  • España Philips A tiempo completo

    Job Title Graduate Resource Planner Job Description Location: Madrid Type: Graduate Start date: as soon as possible As a resource planner, you will create short-, medium- to long-term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. You will be part of the Resource Planner team to...

  • Global Supply Planner

    hace 5 días


    España Puig A tiempo completo

    The Opportunity To ensure the availability of finished and semi-finished products in the different locations of the network with the quality, cost, stock levels and service required, by means of the Master Production Schedule and the Distribution Requirements Plan, based on the analysis of demand plan, order portfolio, stock policies, production and third...


  • España Santander A tiempo completo

    Workforce Management Analyst Planning - Assisted Channels (Openbank)Country : SpainProject Associate Expert IIZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using...

  • Director, Portfolio

    hace 4 días


    España AstraZeneca A tiempo completo

    At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.The Portfolio and...


  • España Air Products A tiempo completo

    EU-ES-Cornella (Barcelona) **Job Description and Qualifications** - At - **Air Products**, with more than 21.000 employees globally, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. - And at the - **European Shared...

  • Planner (m/f/d)

    hace 6 días


    España Nordex SE A tiempo completo

    Planner (m/f/d) REQUISITION ID: 8653 LOCATION: Tajonar, ES, 31192 DEPARTMENT: Engineering TASKS: Execute planning activities associated both to Project Planning / Scheduling and to Capacity / End-to-End Project Portfolio Planning. Contribute to development, implementation, and improvement of planning cycles both for project and for capacity/portfolio...