Workforce Management Analyst Planning
hace 6 días
Workforce Management Analyst Planning - Assisted Channels (Openbank)Country : SpainProject Associate Expert IIZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants.Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans.Mission and responsibilities :As a Workforce management planner, you will be in charge of forecasting, planning, reporting and analysis of Contact center activitiesThe main tasks of this position will be the following :Traffic Forecasting calculation and Staffing requirements based on Inbound history and service level agreementsOutsourcer requirements calculation and follow up. Traceability of Real vs Required staffingContact center KPIs reporting and follow-up analysis of performance and productivityEfficiency continuous improvement measures on Planning and Real Time Control activities to support SLAs and Customer experiencesTo be successful in the role you must haveAt least - years of Previous experience in a WFM area in similar role of planning and staffing, preferably in a vendor management organization environmentAbility to analyzing, producing KPIs dashboards and synthesizing complex informationGenesys WFM and reporting tools knowledge will be an advantageKnowledge in exploiting analysis systems (Databases, SQL)English (written and oral business level communication skills)What do we offer?Joining a dynamic and agile company undergoing international expansion.Working in start-up mode with the support of the Santander Group.Competitive remuneration and attractive benefits package.Possibility of growth within the company and the Group.Collaborating on international projects in different countries.Excellent work environment, social clubs and frequent events (virtual at present).Would you like to grow with us? Join our team
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Global HR Controlling
hace 5 días
España HORSE A tiempo completoAbout Us HORSE is a global leader in the automotive industry, dedicated to pioneering low-emission and alternative-fuel power solutions. With a presence across seven countries, our mission is to drive the transition to a sustainable future by developing next-generation hybrid, synthetic, and hydrogen-fueled powertrains. We believe in a pragmatic approach to...
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Workforce & Data Analyst - Customer Care
hace 7 días
España Wallbox A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.The RoleThe mission of...
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Workforce & Data Analyst - Customer Care
hace 7 días
España Wall Box A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...
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Workforce Strategy
hace 6 días
España Institut Straumann AG A tiempo completoOverviewWe are seeking a dynamic and skilled professional to take on a hybrid role within our Human Resources department. This individual will serve as our Headcount Controller, HR System Power User, and Analytics Specialist, playing a critical role in managing our workforce planning, optimizing our HR Information Systems (HRIS), and leveraging data...
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Workforce Capacity Planner with English
hace 7 días
España Babel Profiles S.L A tiempo completoAre you passionate and focused on WFM and have deep experience in dynamic environments where things often change? If this sounds like you, get in touch! We are looking for a proactive and analytical Capacity Planner to join one of our clients, a fast-growing digital identity technology provider! They are looking for someone to join the Workforce Management...
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Corporate Planning
hace 7 días
España Grifols SA A tiempo completoWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
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Especialista Workforce Management
hace 7 días
España Allianz Popular SL. A tiempo completoSERVICIOS COMPARTIDOS MULTIASISTENCIA S.Especialista Workforce ManagementMultiasistencia, línea de negocio de Hogar del Grupo Allianz Partners, busca incorporar en su equipo de Calidad, un Claims Assistance Operator con la misión principal de gestionar de manera integral los servicios de principio a fin, asegurando los estándares de calidad establecidos...
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WFM Command Center Manager, Diabetes Support
hace 5 días
España Society of Workforce Planning Professionals A tiempo completoWFM Command Center Manager – Virtual or San Antonio, TX – MedtronicPosted On: 12-15-2021Position Title: WFM Command Center Manager, Diabetes SupportJob Location: Virtual or San Antonio, TXThe Medtronic Diabetes Business is one of the most exciting, dynamic and challenging spaces in the medical device industry. More than 463 million patients worldwide...
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Financial Planning Analyst Barcelona
hace 3 horas
España Monday Working Spaces by Urbania A tiempo completoAs a Financial Planning Analyst, your mission will focus on supporting the finance team with data analysis and financial planning, contributing to the financial sustainability of our 11 Monday assets.REQUIREMENTSPrevious experience in a similar role (ideally 2-3 years in corporate finance, financial control, or a finance department).Strong skills in...
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FP&A Analyst with Dutch
hace 5 días
España ADP A tiempo completoFP&A Analyst (with Dutch) ADP is hiring an Analyst of Financial Planning & Analysis with 3 years of experience in Finance. The Analyst of Financial Planning & Analysis is responsible for planning, forecasting and analysis activities including running/assisting in building financial models, and incorporating guidance received on validated assumptions; as well...
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Senior Business Management Analyst
hace 5 días
España Deutsche Bank A tiempo completoSenior Business Management Analyst Job ID: R0349442 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2024-10-25 Location: Madrid Position Overview For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep...
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Senior Business Management Analyst
hace 5 días
España Deutsche Bank A tiempo completoFor over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment...
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Incident Management Analyst
hace 5 días
España dLocal A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
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Portfolio Investment
hace 6 días
España Santander A tiempo completoPortfolio Investment & Asset Management Sr Analyst Country: Spain **WHAT YOU WILL BE DOING** **Santander Pensiones está buscando un/a Portfolio Investment & Asset Management Sr Analyst **para nuestras oficinas en Madrid.** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** **Santander Asset Management **es una estructura global con fuertes raíces...
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Operations Analyst Health
hace 7 días
España Willis Towers Watson A tiempo completoDescription We are looking for a highly skilled and motivated operations analyst with a background in Data Analytics and project management to join Operations H&B (Health & Benefits) Spain. The team is responsible for planning, roll-out, and control projects related to the Operating Excellence Model and delivering the different management strategies and...
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Operations Analyst Health
hace 7 días
España WTW A tiempo completoDescription We are looking for a highly skilled and motivated operations analyst with background in Data Analytics and project management to join to Operations H&B (Health & Benefits) Spain. The team is responsible for planning, roll out and control projects related to Operating Excelence Model and deliver the different management strategies and solutions...
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Arlo Europe Business Analyst
hace 5 días
España Verisure A tiempo completoArlo Europe Business Analyst (Demand Planning)Arlo Europe, part of Verisure, is seeking a talented, innovative, and passionate Business Analyst to help drive performance improvements and support strategic decision-making for the Arlo Europe business, as part of the Demand Planning team.The role will be expected to make an immediate impact and evolve as the...
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Planning & Control Analyst
hace 3 horas
España Rovensa A tiempo completoPlanning & Control AnalystLocation: Madrid, M, ESCompany: Tradecorp InternationalRovensa is a global leader of sustainable solutions for agriculture with a great history and an ambitious dream: to feed the planet by helping farmers to produce healthy and nutritious food for all, all over the world.Safety, Empowerment, Ethics, Dedication and Striving are our...
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Category Management Analyst
hace 3 horas
España ALDI A tiempo completoResumen - Ubicación: 08174 Sant Cugat del Vallés - Área profesional: Research & Analytics - Nível profesional: Specialist/Técnico - Jornada: Tiempo completo Funciones **Misión** Dar soporte a los equipos de Category Management para que desarrollen y optimicen su categoría conociendo las necesidades del cliente. **Tus funciones principales como...
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Quantitative Investment Analyst
hace 5 días
España Robert Walters Spain A tiempo completoQuantitative Investment Analyst (Asset Management) Guardar We are looking for a Quantitative Investment Analyst for an International Asset Management Company located in Madrid.Functions:Responsible for the methods and development of tools used for Strategic Asset Allocation that include typical requirements and constraints of an insurer, like economic...