German Payroll Lead

Role: German Payroll Lead - SAP

Location: Poland, Spain (Remote)

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Role Description

Responsible for supporting the German payroll country solution and using your functional and technical expertise, together with country-specific knowledge, to support the operational teams and ensure they are skilled and knowledgeable in meeting client deadlines.

The successful candidate will act as the German Payroll Subject Matter Expert, supporting a large delivery team of approximately 15 FTE, driving payroll excellence, supporting implementations, legislative compliance and continuous improvement initiatives.

This is a fully remote position and can be based in either Spain or Poland.

Main Responsibilities

Delivery Key responsibilities:

• Support Managers with client engagement, ensuring all information is accurate and provided on time.
• Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager.
• Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized.
• Lead projects designed to improve customer satisfaction and business performance.
• Provide daily functional support to the teams, to support the successful delivery of German payrolls.
• Act as a functional expert and escalation point for German payroll-related questions, issues and client requirements.
• Responsible for the maintenance of the Country Solution workbook.
• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.
• Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate.
• Working with Operational Management, Transformation and Products to implement automation, innovation and continuous improvement programmes.
• Responsible for Year End activities to ensure deadlines are met successfully.
• Proactively identify upsell opportunities.
• Support Management with the resolution of client escalations, along with lessons learnt.
• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.
• Strada Security Standards are adhered to and followed.
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Time Recording to be completed on time and accurately.
• Contribute to team meetings and raise any issues immediately to your Operations Manager.
• Ensure you are up to date with all Strada announcements and communications.
• Build good relationships with all lines of business.
• Participate in projects as needed and assigned.

Key Criteria to monitor performance

• Adherence to all Security and Compliance procedures
• 100% Attainment of customer SLA agreements
• Adherence to quality standards
• Adoption and support of innovation initiatives
• Reduction of client escalations through knowledge transfer to both clients and colleagues
• Demonstrate professionalism and act responsibly
• Ability to effectively communicate with all levels within the business

Required Experience

Professional /Job Experience

• Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll.
• Expert knowledge of German payroll processes, practices and associated legislation.
• Strong experience supporting payroll operations, client engagements, implementations and payroll transformations.
• Ability to identify and mitigate risks.
• Strong knowledge of MS Office tools such as Excel, Word, and P