Partnership Success Manager
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We are looking for a Partner Success Manager to join our Finance team at Papaya Global. Prior experience working in the workforce or payroll industry is a must.
Key Responsibilities
Partner Relationship & Account Management Act as the main point of contact for Papaya’s partners (In-Country Team
- ICTs)Build strong, long-lasting relationships through regular meetings, reviews, and strategic planningDrive partner engagement, satisfaction, and performanceManage escalations with a proactive and solutions-oriented approachEnsure partner alignment with business goals, SLAs, and performance standards Project & Operational Excellence Lead and coordinate strategic client cycles, onboarding, and transition plansMonitor and support high-risk clients and complex implementationsOptimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.) Commercial & Strategic Oversight Oversee commercial aspects including service scope documentation and pricing alignmentContribute to strategic growth by identifying opportunities to expand and strengthen the partner network Data & Knowledge Management Maintain accurate partner data in Salesforce, leveraging AI-enabled tools to generate reports, insights, and performance analysis.
Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teamsPromote knowledge sharing and process consistency across regions and projects Performance & Process Optimization Evaluate partner performance regularly, leveraging data and AI-driven insights to identify trends, risks, and continuous improvement opportunities.
Establish and maintain clear operational guidelines and best practicesActively manage workflows, SLAs, and service delivery standards Requirements 5 years’ experience in partner success, account management, or operations in a global environmentExceptional interpersonal and communication skillsStrong analytical and problem-solving abilitiesExperience with Salesforce and AI-enabled tools used for partner management, operational analysis, reporting, and workflow optimization.
Comfortable managing multiple projects and prioritiesFluent in English; additional languages are a plusBackground in payroll, HR tech is a big advantage
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