[D-159] | Customer Service Team Leader
hace 5 días
Responsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide? Questo è il tuo ruolo in MSXObiettivo della posizione: Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio clienti, fungendo da punto principale di escalation per i casi complessi dei clienti. Il Team Leader garantisce che il team aderisca alle linee guida del progetto, fornisca un'assistenza clienti eccezionale e soddisfi le metriche chiave delle prestazioni. In questo ruolo, il Team Leader fornisce indicazioni ai consulenti, aiuta a risolvere i problemi in modo efficiente e promuove il miglioramento continuo dell'esperienza del cliente e della qualità del servizio.Responsabilità del Senior Customer Service Team Leader:Gestione e supporto del team: essere disponibile come punto di contatto principale per il team, offrendo supporto e gestendo i casi di escalation. Aiuta i consulenti a trovare le migliori soluzioni per i problemi dei clienti e agisce come mentore per migliorare le loro prestazioni.Gestione delle richieste dei clienti: assistere il team nella gestione delle richieste dei clienti attraverso vari canali e piattaforme, assicurando che le richieste vengano affrontate in modo tempestivo e accurato.Risoluzione di casi complessi: indaga e analizza problemi complessi dei clienti, assicurandoti che vengano identificate le cause alla radice e che vengano intraprese le azioni appropriate per risolvere il caso.Gestione dei dati: garantire che tutte le interazioni e le attività dei clienti siano registrate e tracciate nei sistemi OEM dal team e fornire report sulle prestazioni del team.Miglioramento dei processi: ricerca costante di modi per migliorare i flussi di lavoro e la qualità del servizio per soddisfare i KPI interni e le aspettative dei clienti. Implementa le migliori pratiche e le azioni correttive quando necessario.Collaborazione in team: partecipa a riunioni periodiche del team, fornendo feedback e condividendo approfondimenti per aiutare il team a raggiungere gli obiettivi collettivi. Contribuire alla creazione e all'aggiornamento di knowledge base, FAQ e materiali di formazione per gli agenti del servizio clienti.Documentazione e reportistica: prepara, aggiorna e gestisci tutti i documenti, i modelli e le registrazioni pertinenti, assicurandoti che siano facilmente accessibili e aggiornati.Raggiungimento dei KPI: garantire il raggiungimento degli obiettivi personali e di team monitorando le prestazioni individuali e implementando strategie di miglioramento.Comunicazione e feedback: mantieni una comunicazione chiara e precisa con i reparti interni e i partner esterni, garantendo una gestione fluida dei casi e un'efficace gestione dell'escalation.
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Customer Service Team Leader
hace 2 meses
España Nutreco A tiempo completoCustomer Service Team Leader Location: Tres Cantos, Madrid Time Type: Full time Posted On: Posted 3 Days Ago Job Requisition ID: VAC22032 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration,...
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Customer Service Team Leader
hace 6 días
España MSX International A tiempo completoThe Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. The Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics. In this role, the Team Leader...
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Customer Service Team Leader
hace 5 días
España MSX International A tiempo completoThe Customer Service Team Leader is responsible for overseeing the day-to-day operations of the customer service team, acting as the primary point of escalation for complex customer cases. T he Team Leader ensures the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics . In this role, the Team...
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CUSTOMER SERVICE TEAM LEADER
hace 5 días
España Marlex A tiempo completoDesde Marlex estamos colaborando con Knauf Insulation, empresa multinacional alemana ubicada en Sant Boi de Llobregat que requiere incorporar a su plantilla un/a Customer Service Team Leader para liderar el equipo de 5 personas que componen el departamento actualmente.¿Cuál será tu misión en la empresa?Atención al cliente: Dar cobertura a los clientes,...
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Customer Service Team Leader
hace 4 semanas
España MSX International Inc. A tiempo completoCustomer Service Team Leader - German speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...
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Customer Service Team Leader
hace 4 semanas
España MSX International Inc. A tiempo completoCustomer Service Team Leader - Dutch speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...
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Customer Service Team Leader
hace 4 semanas
España MSX International Inc. A tiempo completoCustomer Service Team Leader - Dutch speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional...
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Customer Service Team Leader
hace 2 meses
España Trouw Nutrition A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting and...
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Customer Service Team Leader
hace 4 semanas
España MSX International Inc. A tiempo completoCustomer Service Team Leader - Italian & SpanishCustomer Service Team Leader- Italian and Spanish in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team...
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Customer Service Team Leader
hace 4 semanas
España MSX International Inc. A tiempo completoCustomer Service Team Leader - French & SpanishCustomer Service Team Leader- French & Spanish speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the...
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Customer Service Team Leader
hace 2 meses
España MSX International Inc. A tiempo completoResponsabile del Team del servizio clienti - ItalianoHai esperienza nel servizio clienti come Customer Service? Ambisci a diventare Team Leader e sei pronto ad affrontare nuove sfide?Questo è il tuo ruolo in MSX!Obiettivo della posizione:Il Customer Service Team Leader è responsabile della supervisione delle operazioni quotidiane del team del servizio...
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Customer Service- Team Leader Swedish
hace 4 semanas
España MSX International Inc. A tiempo completoSelect how often (in days) to receive an alert:Do you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and...
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Customer Service- Team Leader Swedish
hace 4 semanas
España MSX International Inc. A tiempo completoDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.The duties you...
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Customer Service- Team Leader Spanish
hace 4 semanas
España MSX International Inc. A tiempo completoCustomer Service Team Leader - Spanish and Portuguese speakerDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer...
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Customer Service- Team Leader Spanish
hace 4 semanas
España MSX International Inc. A tiempo completoCustomer Service Team Leader - Spanish and Portuguese SpeakerDo you have experience in customer service through Contact Centers and are you ready to face new challenges?This is your role at MSX!Objective of the Position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer...
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[G-183] - Customer Service Team Leader
hace 5 días
España buscojobs España A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He/she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting and...
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España ARES CONSULTORES A tiempo completoCustomer Service Team Leader - French & SpanishCustomer Service Team Leader - French & Spanish speaker in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges? This is your role at MSX!Objective of the position:Our Team Leader will guide and support a team of agents ensuring that the...
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Experienced Team leader Customer Operations
hace 3 semanas
España Freska Norge A tiempo completoFreska is growing!Are you our future Team Leader who wants to provide world-class service to both external and internal customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports each other are a natural part of our everyday life? And do you want to work in Scandinavia's largest company in household...
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Experienced Team leader Customer Operations
hace 5 días
España Freska Norge A tiempo completoFreska is growing!Are you our future Team leader who wants to provide world-class service to both external and internal customers? Do you like working in an environment where dynamic tasks and a close-knit team that supports each other are a natural part of our everyday life? And do you want to work in Scandinavia's largest company in household...
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Service Reliability Engineering Team Leader
hace 2 meses
España Sportradar A tiempo completoService Reliability Engineering Team LeaderFull-timeWe’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.JOB DESCRIPTIONThis...