Senior Client Service Analyst
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• Own end-to-end quality and timely delivery of client reports with rigorous pre-release checks
• Investigate data variances and proactively communicate insights, issues, and resolutions to clients
• Control data and report generation processes; assist internal and external data stakeholders
• Perform data governance and analyze complex client queries using syndicated data offerings
• Provide interpretation of data to enable business insights and customized solutions
• Independently support meetings and discussions related to project work/data analytics
• Verify data accuracy and completeness
• Supervise Data Analytics Partnership engagements for assigned clients
• Oversee ongoing and ad hoc data analysis/validation to deliver custom data solutions
• Support development of tactical and strategic understanding of client issues and solutions
• Resolve 1st line service issues; coordinate 2nd line support with service teams
• Ensure service reviews meet client specifications for timeliness and quality
• Support information proposals and contract renewals in line with business rules
• Routinely conduct complex quantitative analyses to understand trends
• Audit work to ensure conformance with procedures and resolve issues
• Lead process improvements to streamline operations and enhance customer outcomes
• Participate in cross-functional collaboration to align with customer needs Responsabilidades
• Analytical skills
• Power BI
• SQL
• Business acumen and problem solving
• Communication skills
• Vietnam Healthcare market understanding
• Relationship building
• Servicing skills
• Matrix management
• Collaboration and teamwork
• 1-3 years of relevant experience Requisitos principales
• hybrid work model
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