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hace 6 días
We are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk support to local end users and raising tickets with the relevant IT escalation tier, following these through.The IT technician should be knowledgeable of both software and hardware and must be a critical thinker and a problem solver.Location: BarcelonaMinimum Requirements3+ years of proven experience as IT Help Desk technician or a similar roleStrong hardware and software technical troubleshooting skillsExperience with Microsoft environments (Including Win+Office)Experience with other 3rd party softwareKnowledge and experience in NetworkingExcellent organizational and coordination abilitiesSelf-motivated, and able to work with minimal supervisionHigh service orientation and strong customer facing along with excellent communication skillsHigh-level English - verbal and writtenSelf-learning capabilitiesExperience working with ticketing solution – advantageMain ResponsibilitiesProvide technical support and training for end-point users to all IT hardware and software related services.Install, configure, and monitor software and hardware (applications, printers, etc.)User’s access and permissions administration (mainly Active Directory and Office 365)Install and support Windows OS.Manage Onboarding and Offboarding processes for employees.Manage and maintain the IT assets inventory (Hardware and Software)Negotiate and purchase Hardware and Software from local vendors.Work with our global team for ticket escalation and back-office projects.Perform troubleshooting and repairs.Ensure compliance with all regulatory requirements for IT systems.Salary: Salary and commissions are negotiable.Original job Tech Support/Help Desk Technician / Barcelona posted on GrabJobs. To flag any issues with this job please use the Report Job button on GrabJobs.
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