Customer Success Business Partner
hace 1 mes
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.The Customer Success Business Partner (CSBP) is primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a key contact for customers, the CSBP will work alongside our Partners and Professional Services team to ensure that the customer is trained and has a successful implementation. Also, the CSBP will handle their customers’ ongoing health and adoption to ensure Anaplan delivers high ROI. As the primary customer contact for any platform challenges, the CSBP will handle critical issues and ensure customer satisfaction.Your ImpactStrategic objectives:Handle a portfolio of customers with a key strive to improve the customer's ROI and secure contract renewal.Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle.Work as part of an account team and utilize your internal resources to execute the account strategy.Spot opportunities within existing customers to grow the Anaplan footprint at accounts.Connect the customer to other areas of Anaplan as needed including Anaplan, Product, Support, Community & Sales as well as our partner network.Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed.Guide and support Customers to secure strong adoption.Work closely with Customers to align Platform Expansion plans to key business objectives.Enable Customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capability.Promote and support engagement with Anaplan through community usage, user groups, and event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups).Educate Customers on our Platform Roadmap.Run regularly scheduled customer check-ins.Implementation:Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations.Coach customers to create and manage a delivery model and change management framework to support their Anaplan journey.Support and collaborate with Anaplan partners.Mediate to resolve all technical/platform issues with existing implementations.Handle issues of customer concern.Advocate our model-building best practices with your customers.Results of all above: Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives.Your QualificationsCustomer-first mentality.Ability to react with urgency, and remain calm under pressure.Strong project and program management experience.Ability to multitask and prioritize daily and weekly tasks.Run your own business mentality & drive.Strong troubleshooting and problem-solving skills.Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives.Account management or client services background.Adapts well to change and is flexible.Strong communication skills with the ability to communicate and translate technical information to all personas.Able to use technology to handle their customer portfolio.Model building, forecasting, and other applicable experience.Planning and modeling experience is a plus.Experience with Manufacturing industry is a plus.Our Commitment to Diversity, Equity, Inclusion and BelongingBuild your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every dayWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr
-
Customer Success Business Partner
hace 2 semanas
España buscojobs España A tiempo completoAt Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.Our...
-
Partner Success Manager
hace 5 días
España Cisco Systems, Inc. A tiempo completoAs a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:Enabling key Partners to own the adoption of Cisco...
-
Partner Success Manager
hace 2 semanas
España buscojobs España A tiempo completoAt Signaturit Group, we're growing fast and inviting forward-thinking talent to join us in shaping the future of secure digital transactions!You'll collaborate with diverse teams on innovative projects that make a global impact, whether in tech, sales, customer success, or marketing.ABOUT USAt Signaturit Group, we are at the forefront of digital business...
-
Head of Customer Success
hace 2 semanas
España Merlin Digital Partner A tiempo completoSomos** Merlin Digital Partner**, una consultoría** líder en la captación de talento IT & digital** con más de 10 años de experiência. Hemos escalado grandes referentes del sector como** Factorial, Glovo, Banc Sabadell o Duracell**, entre otros. Enfocados en **humanizar y agilizar los procesos de selección**, nuestro objetivo es transformar empresas...
-
Partner Success Manager
hace 4 semanas
España Signaturit Group A tiempo completoABOUT US At Signaturit Group, we are at the forefront of digital business transformation through secure digital transactions. Our innovative solutions in e-signatures and digital identity verification have empowered over 250,000 clients across more than 40 countries, ensuring compliance and enhancing digital security. Operating as an eIDAS-certified trusted...
-
Customer Success Associate
hace 1 mes
España ACCS - ARES Customer Care Solutions GmbH A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
Customer Success Partner Advisor
hace 1 mes
España SAP SE A tiempo completoCustomer Success Partner Advisor - Italian SpeakerRequisition ID: 408236Work Area: SalesExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T2Hiring Manager: Laurence HutchinsonRecruiter Name: Agustina ViturroAdditional Locations: ONLY BarcelonaWhat you’ll do:This is a client-facing role, delivering ongoing...
-
Partner Success Manager
hace 2 semanas
España buscojobs España A tiempo completoWe are looking for a commercial, committed Partner Success Manager with a passion for the Microsoft Dynamics ecosystem who will be the Companial trusted advisor in Spain.You will be the ambassador for Companial and Microsoft responsible for partner management, vendor relationships, and sales (indirect). Together with the South Europe team, you will nurture...
-
Partner Success Manager
hace 1 mes
España Companial Group A tiempo completoWe are looking for a commercial, committed Partner Success Manager with passion for the Microsoft Dynamics ecosystem who will be the Companial trusted advisor in Spain. You will be the ambassador for Companial and Microsoft responsible for partner management, vendor relationships and sales (indirect). Together with the South Europe you will nurture and...
-
Customer Success Manager
hace 1 mes
España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 1 mes
España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Partner Success Manager
hace 5 días
España Cisco Systems, Inc. A tiempo completoAs a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:Enabling key Partners to own the adoption of Cisco...
-
Customer Success Partner Advisor
hace 4 semanas
España SAP SE A tiempo completoCustomer Success Partner Advisor - Italian Speaker What you’ll do:This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that promote overall customer satisfaction, product...
-
Cloud Customer Success Specialist
hace 4 semanas
España TD SYNNEX Spain S.L.U. A tiempo completoWe’re TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. We’re 23,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services, and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments,...
-
Partner Success Manager
hace 4 semanas
España Telefónica, S.A. A tiempo completoThe Telco industry, under the leadership of José María Álvarez Pallete, chairman of Telefonica, is opening its networks to third party developers to give them access to Telco capabilities through APIs. This enables applications to control key functionality of the network, implementing different use cases such as Fraud Prevention through Identity, Quality...
-
Customer Success Manager
hace 1 mes
España Automat-it A tiempo completoAutomat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness. Automat-it operates in more...
-
Customer Success Manager
hace 1 mes
España Clarivate Analytics A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Partner Advisor
hace 1 mes
España SAP A tiempo completoRequisition ID : 408236 Work Area : Sales Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Career Level : T2 Hiring Manager : Laurence Hutchinson Recruiter Name : Agustina Viturro Additional Locations : ONLY Barcelona What you’ll do : This is a client-facing role, delivering ongoing support and guidance around...
-
Customer Success Partner Advisor
hace 1 mes
España SAP A tiempo completoRequisition ID: 408236 Work Area: Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Laurence Hutchinson Recruiter Name: Agustina Viturro Additional Locations: ONLY Barcelona What you’ll do: This is a client-facing role, delivering ongoing support and guidance around business...
-
Associate Customer Success Manager
hace 2 meses
España Mapp Digital A tiempo completoInternal Applicants Only WHAT YOU WILL DO: The Associate Customer Success Manager will manage our customers' journey at Mapp. This includes a Mapp customer's experience, adoption of product functionality and services, routine product support, programme optimization and revenue expansion opportunities. Mapp's Customer Success team is the primary interface for...
