Customer Care Specialist

Join our Movement and Champion Restaurant CultureAntes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.
At The Fork we believe that the best things in life happen around the table, and we are on a mission to connect the world's favorite restaurants and the broadest community of loyal diners.
Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:The Fork App: our free restaurant discovery & booking app that helps you find your next table with ease.
The Fork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
The Fork PAY and The Fork Gift Card: quick and easy ways to pay directly from The Fork appAt The Fork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values-Better Together, Ownership, Respect, and Growth-are the guiding principles of everything we do, shaping our behaviors: "Come as you are," "Dig in," and "Make it Memorable".
The Fork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.
To learn more about The Fork and our Forkies, explore our official site: responsibilities Answer B2 C and B2 B customer requests via phone, email, and chatListen carefully and understand each customer's needsFind the best solution, provide clear and accurate information, and ensure a positive customer experienceHandle questions, issues, and complaints with professionalism and empathyFollow up on customer requests when neededWork independently while knowing when to ask for supportCollaborate with other teams when additional support is requiredWho you areLoves helping people and genuinely cares about the customer experienceIs friendly, positive, and empatheticHas excellent communication skills, both written and verbalIs autonomous, proactive, and solution-oriented, and brings a "can-do" attitude and always looks for a solutionCan stay calm and professional when dealing with challenging situationsIs comfortable managing several requests and prioritiesPays attention to detail and is a team player who can also work independentlyYou must meet these requirementsBased in BarcelonaNative level of French and fluent in English. Speaking more languages is always welcomeA high level of communication skillsCare about customer needs and always try to make their experience unique and satisfactoryKnowledge in CRM toolsExperienced in a customer support environmentWhat

we offer
An awesome teamA permanent contract (that can be useful in life)Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)Competitive fixed salary, bonus and equity (yes, equity)Lunch vouchers available for each working day (because yes, we like to try our best restaurants)International teams and a multicultural environment spanning 10 offices across EuropeHighly inclusive working environmentLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etcContinuous learning and development programsFree access to the Calm app to help you build resilience wherever you are in your mental health journeyDedicated parental leave and caregiver leave policies (12 weeks fully paid)A program dedicated to helping you have the best work/life balanceHealth insurance fully covered by the companyLife & Disability Insurance at no cost to the employeeAmazing offices with dining, a coffee point on each floor, and leisure areaTeam building events We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone
- regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status or any characteristic protected under applicable law -has the opportunity to reach their full potential. At The Fork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. xlqxfvg The Fork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team wil