Global Commercial Director

Location:
Flexible within Europe. Preferred locations include Spain, Germany, France, Italy, the UK, Czech Republic and Portugal.
The Global Commercial Director – Pharmaceutical, is a newly created role responsible for defining and driving ALS Pharmaceutical's global commercial strategy across all regions and service lines.
Reporting to the Pharmaceutical Executive General Manager, the role will act as a strategic partner, providing leadership across the global business and representing the function internally and externally when required.
The role combines commercial leadership with broader business leadership responsibilities, supporting strategic planning, growth initiatives and organisational alignment across the global Pharmaceutical business, including the alignment of commercial processes, governance and ways of working across regions.
As a newly created role, this position will play a key part in establishing greater consistency, discipline and commercial effectiveness across ALS Pharmaceutical globally.
The successful candidate will act as a member of the ALS Pharmaceutical leadership team and partner closely with regional business leaders to align commercial priorities, improve sales execution, strengthen customer relationships and accelerate sustainable revenue growth. This role will lead through influence across a complex global organisation and play a key role in shaping the future commercial direction of ALS Pharmaceutical.
This is a highly visible leadership position requiring strong commercial acumen, strategic thinking, stakeholder management skills and the ability to drive change across multiple geographies and business units.

Key Responsibilities
Define and lead the global go-to-market (GTM) strategy for ALS Pharmaceutical, including market segmentation, end markets prioritization, value proposition development, channel strategy, and competitive positioning.
Partner with regional and business unit leaders to translate global strategy into locally executable commercial plans with clear targets and milestones.
Identify and develop new market opportunities, service adjacencies, and strategic growth vectors across geographies.
Sales Excellence & Discipline Design and embed a global sales operating model — including standardised sales processes, playbooks, qualification frameworks and stage-gate pipeline management.
Establish sales cadences, performance reviews, and coaching structures to drive consistent commercial execution across all regions.
Champion a sales culture of discipline, accountability, and continuous improvement .
Own the global CRM strategy and governance, ensuring adoption, data integrity, and platform utilisation as the backbone of commercial insight.
Implement pipeline management frameworks that provide real-time visibility into funnel health, conversion rates, and forecast accuracy at all levels.
Use pipeline analytics to proactively identify risk, accelerate opportunities, and optimise the allocation of sales resources.
Account Management Build and lead a Key Account Management (KAM) programme globally — ensuring that ALS Pharmaceutical's most strategic clients receive structured, senior-level relationship management, tailored solutions, and proactive value delivery.
Develop account growth plans, retention strategies, and multi-level stakeholder engagement models for top-tier accounts.
Drive wallet share expansion within existing customers through cross-sell, upsell, and service bundling strategies.
Establish and govern a global pricing strategy and commercial policy framework — ensuring pricing discipline, margin protection, and consistency across geographies.
Develop tools and processes for pricing approval, competitive benchmarking, and margin analysis.
Partner with finance and operations to align pricing with cost structures and drive profitable revenue growth.
Sales Capacity Planning Conduct regular sales capacity modelling to ensure the organisation has the right coverage, mix, and capability to achieve growth targets.
Lead headcount planning, territory design, and resource allocation to maximise return on commercial investment.
Identify capability gaps and work with HR and talent teams to build development plans and hiring priorities.
Design and govern sales incentive compensation programmes (ICPs) that are motivating, competitive, and aligned with strategic priorities.
Establish clear performance frameworks with KPIs, scorecards, and individual targets that cascade from the global strategy.
Lead a performance review culture that celebrates success, drives accountability, and develops talent.
Customer Service & Experience Define the global customer service strategy, setting standards for responsiveness, query resolution, client communication, and satisfaction measurement.
Implement Voice of the Customer (VoC) programmes and translate insights into actionable improvements.
Ensure a seamless, consistent, and differentiated customer experience from first contact through to service delivery and rene