Technical Support Cloud
hace 1 mes
Nuestro cliente, una empresa especializada en la prestación de servicios convergentes e integrales de comunicaciones y cloud para empresas, está buscando un Technical Support Cloud para el equipo de Customer Success. El objetivo de esta persona será brindar un servicio de soporte técnico de calidad con el fin de satisfacer al cliente mediante la comprensión desde la primera comunicación hasta las acciones pertinentes para la resolución de la misma, además de fomentar el cross selling, es decir, aprovechar la oportunidad de gestión de peticiones y/o incidencias para ofrecer el portfolio de servicios y/o productos.Funciones:Punto de escalado y priorización para incidencias de alta complejidad, asegurando el flujo continuo de información sobre los avances realizados.Asesoramiento técnico al resto del equipo para la mejora continua de la solución instalada en cliente.Atención al cliente vía telefónica-Infoe y ticket-Kayako.Gestión avanzada de los tickets así como su categorización y documentación sobre la resolución de los mismos.Monitorización de los diferentes paneles de alarmas para ejecutar acciones de aviso y revisión con otros departamentos de la compañía.Gestión directa con proveedores para incidencias y mantenimientos.Mantenimiento de repositorios de consulta tanto de procedimientos internos como de procedimientos de resolución de incidencias técnicas, herramienta Redmine.Mantenimiento de repositorios de consulta para el cliente.Reporte directo de problemas en entorno o producción detectados por el técnico o reportados por el cliente.
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Technical Support Engineer
hace 1 mes
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
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Oracle Cloud Hcm Technical Support Consultant
hace 2 semanas
España buscojobs España A tiempo completoUnilabs is looking for an Oracle Cloud HCM Technical Support Consultant to join our innovative team. As a leading provider of clinical laboratory and medical diagnostic imaging services, we are committed to enhancing efficient operations and delivering exceptional service quality to our healthcare partners. In this role, you will be responsible for providing...
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Oracle Cloud Hcm Technical Support Consultant
hace 4 semanas
España buscojobs España A tiempo completoUnilabs is looking for an Oracle Cloud HCM Technical Support Consultant to join our innovative team. As a leading provider of clinical laboratory and medical diagnostic imaging services, we are committed to enhancing efficient operations and delivering exceptional service quality to our healthcare partners. In this role, you will be responsible for providing...
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French Technical Support Advisor
hace 6 días
España Technical Concept GmbH A tiempo completoReference: WESPYou need an EU passport to applyWe offer Performance bonuses Paid training and education Relocation package (flight ticket and one month accommodation) Discount on gym membership Potentially Spanish lessons Development opportunities (get promoted within the company) Public health insurance Social activities: strolling around the city, hiking,...
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Technical Support Engineer
hace 1 mes
España Microsoft A tiempo completoAs a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the...
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Cloud Systems Engineer
hace 1 mes
España Cloud Cover LLC A tiempo completoWe are currently looking for a Cloud Systems Engineer to come and join us in Europe as part of our new team developing the next generation management platform for the Cloud-Edge Computing Continuum.Job DescriptionCloud Systems Engineers are responsible for the deployment and support of large edge and cloud-based use cases, pilot and POC systems and services....
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Portuguese Technical Support for Cloud Solutions
hace 18 horas
España Teleperformance Greece A tiempo completoDo you have excellent communication skills in Portuguese?As a member of our Portuguese Technical Support team, you will provide 24/7 help-desk support for users, assisting them with inquiries and technical issues via phone and email, contributing to a better online user experience for millions of people worldwide.Our client is an American company...
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German Technical Support for Cloud Solutions
hace 3 semanas
España Teleperformance Greece A tiempo completoDo you have excellent communication skills in German? Are you into technology? This is definitely for you!As a member of our German Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people...
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Portuguese Technical Support for Cloud Solutions
hace 3 semanas
España Teleperformance Greece A tiempo completoDo you have excellent communication skills in Portuguese? Are you into technology? This is definitely for you!As a member of our Portuguese Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of...
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Spanish Technical Support for Cloud Solutions
hace 3 semanas
España Teleperformance Greece A tiempo completoDo you have excellent communication skills in Spanish? Are you into technology? This is definitely for you!As a member of our Spanish Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people...
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Cloud Support Associate Apprentice
hace 3 semanas
España Amazon A tiempo completoThe Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/ Permanent residents who are passionate about technology and looking to start their career in the cloud.A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – a qualification and a career.Are you interested in...
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Technical Support Engineer
hace 3 semanas
España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering , we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We...
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Cloud Support Associate Apprentice
hace 4 semanas
España Amazon A tiempo completoThe Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/Permanent residents who are passionate about technology and looking to start their career in the cloud.A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – a qualification and a career.Are you interested in...
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Senior Systems Technical Support Engineer
hace 1 mes
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid About the job The Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
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Senior Systems Technical Support Engineer
hace 2 semanas
España buscojobs España A tiempo completoSenior Systems Technical Support Engineer - HybridAbout the jobThe Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
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Customer Technical Support
hace 2 semanas
España buscojobs España A tiempo completoKey Talent Indicator is a technology consulting firm specializing in human resources that offers innovative solutions for talent management. We have an approach based on the use of our AI-powered software that allows you to evaluate and analyze your skills and apply to the job offers that best match you.We are efficient, evaluate talent objectively without...
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Customer Technical Support
hace 2 semanas
España buscojobs España A tiempo completoKey Talent Indicator is a technology consulting firm specializing in human resources that offers innovative solutions for talent management. We have an approach based on the use of our AI-powered software that allows you to evaluate and analyze your skills and apply to the job offers that best match you.We are efficient, evaluate talent objectively without...
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Cloud processing support engineer
hace 1 mes
España Kantar Group A tiempo completoKantar Media is a global leader in media research. This includes audience measurement - reporting all viewing on all platforms, consumer profiling and targeting with TGI, and in-depth advertising intelligence. Our versatility, scale, technology and expertise enable our teams to understand the changing media landscape and drive growth for our clients.Kantar...
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Technical Support Engineer
hace 2 semanas
España buscojobs España A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
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Technical Support Engineer
hace 2 meses
España Infotree Global Solutions A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...