Membership Executive

Apply for Membership Executive (Upselling/ Inside Sales)
- French Speaker at EcoVadis in Barcelona, CT, ES. This Full time on site position offers great opportunities for career growth. Company Description Work smart, have fun and make an impact EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Why join EcoVadis Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page.

Job Description
We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception. Duties include (but are not limited to): Market management and development: Manage our existing French market maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar Use available data to drive targeted actions to achieve objectives Improve and implement: Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them Communicate: Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective Communicates value to customers on regional initiatives Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner Share best practices, success stories and lessons learned with global colleagues Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience Be pro-active: Identify and suggest process improvements to improve team efficiency Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency Identify additional revenue opportunities to develop the rated company offering Represent the voice of the rated customer within EcoVadis Qualifications Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative) Experience in sales or upselling/inside sales
- comfortable with proactive outreach to EcoVadis network members Passion for excellent customer service Comfortable dealing with unhappy customers Ability to interpret data to identify actions Professional fluency in French and English as a must Foundational understanding of AI concepts Digital marketing experience a plus Comfortable presenting to large groups Team player Autonomous and proactive Experience with Salesforce or CRM software preferred Comfortable working in a fast paced, high-growth environment Enthusiasm and motivation to improve customer experience Proactive in suggesting, designing and implementing ideas and improvements Additional Information

Location:
Barcelona
- hybrid Start date: ASAP Contract of Employment
- Full time Benefits and Perks Support with all the necessary office and IT equipment Flexible

working hours
Wellness allowance for mental and physical wellbeing Access to professional mental health support Referral bonus policy Learning and development Sustainability events and community involvement Peer recognition program Employee-led resource groups Hybrid work organization Remote work from abroad policy Meals and Transportation Vouchers (Cobee card) Dental Benefits Life + Accident Insurance + Private Health Insurance Paid employee volunteer day Paid moving day (1/year) Time off: 1 Community Service Day + 1 Personal Day Summer Hours in July and August (36 hours per week) Hybrid Monthly Allowance for electricity and Internet We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background. Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team. Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring process