Customer Success Manager
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- Spanish SpeakingLocation: Remote
- trip to Paris office once every other month.
Benefits:
Stock Options, Healthcare, PensionSalary: €35,000-€40,000 base + 25% bonusAbout the Company:We're working with a market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.
The Role:As a Customer Success Manager you'll manage a portfolio of accounts, focusing on retention, development, and revenue growth.
Key responsibilities
include:Building and managing long-term client relationships (C-level to operations).
Retaining and developing a strong customer portfolio of 90-100 accountsPreventing churn while identifying upsell and cross-sell opportunities.
Monitoring KPIs and achieving monthly retention and sales growth targets.
Collaborating closely with Sales, Product, and Marketing teams.
This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment.
What We're Looking For3+ years of experience as a Customer Success Manager in a SaaS environment.
Background in the MarTech industry (preferred).
Fluent Spanish and English (essential)Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.
A proactive, results-driven mindset with excellent communication skills.
What's in It for You?Generous benefits package: stock options, healthcare, pension.
The flexibility to work remotely from anywhere.
Opportunity to work with global brands and shape marketing strategies.
Demonstrated ability to increase customer satisfaction.
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