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Job responsibilitiesCustomer support:1. Provide technical support to customers and answer product-related questions;2. Quickly respond to customer needs through telephone, email, online chat and other channels;3. Assist customers in solving technical problems in product installation and use.After-sales support:1. Diagnose and analyze problems reported by customers;2. Record and track problems to ensure that customer problems can be solved in a timely manner;3. When necessary, work with the after-sales service team at the headquarters and provide solutions.Internal collaboration:1. Work with R&D, product and operation teams to promote fundamental solutions to technical problems;2. Provide customer feedback to help improve product functions and user experience.3. Provide technical training and exhibition support for customers or internal teams;4. Continuously learn the latest technology and product knowledge to maintain the improvement of technical support capabilities.Job requirements1. Excellent communication and expression skills;2. Good teamwork awareness;3. Ability to work efficiently under pressure and have the ability to solve problems.Experience requirements1. 1-3 years of experience in technical support or energy storage battery field is preferred;2. Experience in customer service or technical training is preferred.PlusDriving license; Electrician certificate; Multi-language skills (English and Spanish).