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Technical Support Engineer
hace 2 semanas
About Us:
Decubate simplifies Web3 token management for projects across all EVM chains with our comprehensive Token Management System (TMS). Our platform provides solutions for token minting, fundraising, vesting, staking, and custom smart contracts, helping Web3 entrepreneurs launch, manage, and scale their businesses with ease. Join us in revolutionizing the Web3 landscape as a Technical Support Engineer, where you’ll play a crucial role in empowering our clients to succeed.
Key Responsibilities:
- Serve as a subject matter expert on Decubate’s platform, APIs, and Web3 technologies, ensuring clients can integrate and utilize our systems effectively.
- Provide end-to-end guidance to clients, from integration to achieving operational excellence, ensuring seamless support across various time zones.
- Troubleshoot technical issues related to APIs, smart contracts, and Web3 integrations, using tools like Postman and other diagnostic resources.
- Act as an internal advocate for clients by monitoring their experience and providing actionable feedback to enhance the Decubate platform.
- Advise clients on best practices for implementation and optimize their technical operations based on individual needs.
- Prioritize and resolve client requests efficiently, maintaining a high level of productivity and accountability with minimal supervision.
Required Skills & Experience:
- Technical Proficiency: Strong experience with API troubleshooting, diagnostic tools (e.g., Postman), internet technologies, and scripting knowledge (HTML, JavaScript, etc.).
- Communication: Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts to non-technical users.
- Problem-Solving: Robust analytical and problem-solving skills, with the ability to adapt to evolving processes and diverse challenges.
- Self-Driven: Demonstrated ability to work autonomously, manage ambiguity, and deliver results in high-pressure environments.
- Client-Centric Mindset: A proven ability to deliver exceptional client experiences by prioritizing their needs and maintaining a solution-oriented approach.
Good to Have:
- Prior experience in Web3, blockchain technology, or decentralized ecosystems.
- Familiarity with smart contract development and deployment processes.
- Experience with CRM and ticketing systems, such as Zendesk or Jira.
- Exposure to tokenomics or token-related projects across EVM chains.
What We Offer:
- Join a team transforming Web3 by simplifying token management for projects across EVM chains through our Token Management System (TMS).
- Work in a supportive and innovative environment where your ideas matter.
- Enjoy remote work options.
- Two company-paid lunches weekly at our Barcelona office.
- Access continuous learning and career development in a fast-moving industry.