Customer Service Executive
hace 2 semanas
En PUMA, buscamos constantemente ser los más rápidos, y eso va más allá de nuestro apoyo a los atletas más rápidos del mundo. También trabajamos para ser rápidos adaptándonos y conectando con el mundo en constante cambio que nos rodea. A través de diseños innovadores, calzado y textil icónicos y partnerships auténticos, nuestro objetivo es impulsar siempre el deporte y la cultura.PUMA cuenta con más de 14.000 empleados en más de 120 países. El Grupo PUMA posee la marca PUMA, Cobra Golf y stichd, y tiene su sede en Herzogenaurach, Alemania.Descripción del PuestoThe Customer Service Representative will execute the "Order to Cash Process" in the country according to Iberia Sales Strategy. She/he is responsible to fulfill Customers (Retailers) service level agreements and KPIs execution across the country in alignment with Sales strategy.ResponsabilidadesIssuance and Management of Credit and Debit Notes.Telephone customer service + CRM registration and management.Management of customer complaints to find the root cause and lead with the different responsible for the implementation of corrective action to be determined.Management of customer master data (creation, deletion, and modification of sold to and ship to) - Argos.Documenting area processes (e.g., return process for defective and missing merchandise, approval matrix, reasons, claim lead times from invoice date, claim entry in CRM, etc.).Order Entry Support: Serve as a backup for order processing tasks.Standardizing communication channels with our internal and external customers.Implementation of process improvements for returns, standardizing processes, and reporting.RequisitosEducación requerida: University degree preferably Business Administration or related field preferred.Experiencia: Preferably, over 2-3 years Customer Service experience in Sporting Goods industry or FMCG.Habilidades requeridas:Experience in management tools: Excel, SAP, CRM or similar.Process Documentation: Ability to document processes in detail.Data Analysis: Development and interpretation of reports in different tools (Excel, Power BI preferably).Communication: Ability to communicate effectively with internal and external interlocutors.Languages: Spanish, English, Catalan (preferably) and Portuguese.PUMA proporciona igualdad de oportunidades para todos los solicitantes de empleo, independientemente de raza, color, religión, origen nacional, sexo, identidad de género o expresión, orientación sexual, edad o discapacidad. La igualdad para todos es uno de los principios fundamentales de PUMA y no toleramos ninguna forma de acoso o discriminación.
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