Digital Business Expert

hace 3 semanas

España ING Bank N.V. A tiempo completo

At ING we are looking for a Digital Business ExpertYour role and work environment:We are looking for a talented and enthusiastic Digital Business Expert to join our Accounts team of Payments & Daily Banking Tribe.The responsibility of this team is to create an outstanding experience in the Daily Banking account, improving the processes related to the account, monitoring the voice of the customer to propose solutions that increase customer engagement, all this aligned with the regulatory framework to be compliant with the regulation. Our way of working is agile methodology, to accelerate the delivery of value.Your key responsibilities:As a Digital Business Expert you will:Represent the “voice of the customer”, have a strong vision on how to increase customer engagement and focus on continuously improving customer journeys.Be responsible for developing, launching, and maintaining an attractive product & service value proposition on the market providing the highest customer satisfaction.Lead to provide a differentiating experience for ING’s customers at optimal value and profitability for ING.Be the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to ensure our products and services comply with regulation and policies.Lead to increase efficiency, reduce complexity, bringing the best experience in the moments of truth and pursuing innovative solutions.Have analytical skills, comprehend, define, select and analyze data to gather insights that enhance the decision-making process. You are a proactive thinker.Translate business needs into requirements for implementation.Lead and/or support complex programs, setting clear roadmaps and solving impediments.Be creative and an out-of-the-box thinker who likes to work in a multidisciplinary team in an agile environment where stakeholders and developers collaborate closely on a daily basis.Contribute to develop and maintain a customer engagement strategy focused on improving conversion funnels.Contribute to create and constantly optimize the end-to-end processes supported by an operations management mindset.Contribute to build a commercial plan, upselling and cross-selling strategy.What are we looking for?Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to applyYou actively support and work with colleagues from your and other Tribes to ensure all solutions and processes are compliant and fit-for-purpose.You can simplify solutions and processes and tell the story clearly to stakeholders.You apply your experience in delivery in the fast-changing context of transformation to achieve results. Experience in agile methodology is a plus.You ensure compliance with ING’s policies and standards.Master’s or bachelor’s degree with a minimum of 3 years of experience.Driven and customer-focused, loving to collaborate with different people.Strong analytical skills.Problem-solving mindset, with the ability to challenge the status quo and identify improvement initiatives.Proven program management, planning & organizational skills.Clear communication skills (written and oral).Passionate about innovation and new market trends.Fluent oral and written English skills.Team player.Self-organized and able to simplify essential elements to accomplish goals.Making things happen thanks to your ‘can-do’ attitude.What do we offer?The time you spend at work, the challenges you face, or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.Check out what is waiting for youBe flexible my friend.Our model is all about flexibility and accountability. Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.Restaurant card.So that thinking about what to have for lunch doesn’t take up your time or your cravings.Our house will be your home.In our offices, you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands), and much moreHealth insurance.For you and all your family (spouse/partner and children).Life insurance.We help you protect what matters most to you.Flexible remuneration.In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…Free company shuttle.It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42, and A6) to get you to our ING office in Madrid comfortably.Banking benefits.Special loans with more beneficial conditions.Special mortgage conditions after 6 months working at the bank.And you can benefit from our pension plan after 1 month with usMore vitality and more belonging360º care of the employee (physical, mental, social connection & purpose).Physiotherapy service on site.Runners club with your own trainer.Clinics with professional, world-class athletes.Gympass service.Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.Get to know UsWe are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.A fully online bank where technology, innovation, simplicity, and transparency are the main ingredients, and the first one to work with agile methodologies.And although we are based in Spain, we are lucky to work in an international bank with a presence in more than 40 countries.We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion, and Belonging to foster a culture of collaboration and innovation that represents all collectives in society.And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you
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