Senior Associate Security Technical Services Systems Integration Specialist
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In this role you support client solutions within SLAs, focusing on configuration, installations, and break/fix activities. You will grow toward professional certifications while expanding your business knowledge. You collaborate with cross-functional teams to resolve technical issues and document standard procedures. This position offers hands-on problem solving with opportunities to lead on related technologies and presentations. You’ll contribute to a culture that values learning and client service.
Compensaciones / Beneficios- Hybrid Working
- Owns substantial portions of installations and break/fix incidents of low to medium complexity
- Takes responsibility for problem resolution and troubleshooting throughout the project lifecycle
- Escalates complex problems to relevant third parties
- Assists with documenting standard operating procedures for installations and fixes during ops handover
- Compiles and maintains project administration (time capture and stakeholder feedback)
- Conducts elementary presentations within the customer's organization
- Takes leadership from senior resources on relevant technologies according to specialization and best practice
- Performs other related tasks as required
- Developing project and administration abilities
- Understanding of technical design principles and compute layers
- Ability to understand project and administration processes
- Strong learning orientation
- Good verbal communication skills
- Client service orientation
- Hands-on proactive approach
- Knowledge of security concepts and application
- Ability to configure/manage security controls (SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots)
- Knowledge of log collection mechanisms (Syslog, log files, DB API)
- Security architecture knowledge
- ETL concepts and data processing at scale with Terraform
- Cloud services experience (AWS, Azure, or GCP)
- Web service protocols and frameworks for high availability and auto-scaling
- Programming knowledge (Java, Python, TypeScript/JavaScript, R, .NET, PowerShell)
- Serverless development
- Analytical skills and effective communication
- Problem solving with industry-standard practices
- Authentication and authorization controls in securing data and systems
- Event Driven Development and asynchronous operations
- Fundamentals of project execution during installations and assignments
- Security technologies and managed services concepts
- Verbal communication
- Client service orientation
- Proactive hands-on approach
- SIEM and security controls configuration (Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR)
- Security concepts and architectures
- Log collection (Syslog, logs, DB API)
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