Remote Level 2 Incident Coordinator
Hace 4 días
Alboraya, Comunidad Valenciana, España
Volkswagen Group Services Iberia
Jornada completa
Gratis con email o Google
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Volkswagen Group Services Iberia invites an experienced Incident Management Coordinator to lead the Central Incident Board for our new Level 2 IT Operations service supporting TRATON R&D connected-vehicle products. You will own incident intake, classification, routing, and end-to-end ticket lifecycle in JIRA and ServiceNow, ensuring accurate reporting across brands and time zones.
The role emphasizes coordination over development, requiring strong ITIL, incident management, and cloud awareness
The role emphasizes coordination over development, requiring strong ITIL, incident management, and cloud awareness