Central Operations Lead
hace 2 semanas
Who we areWe help consumers shop smarter. Our ambition is to revolutionize the way people shop, empowering them to find what they need, make informed purchasing decisions, and save money.Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona, and New York, or working remotely.As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features: cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.This position is remote-friendly.Our Central OperationsWithout us, Joko stops running Our mission is to operate all manual tasks required for Joko to operate in a cost-efficient, scalable, and repeatable manner. We therefore enable all other teams to focus on their core missions.Led by Quentin, our COO, the team leverages technology and a network of partners to run.What you will doWe are looking for talented people who are willing to build amazing operationsAs Central Operations Lead, you will be responsible for operating with exceptional performance our Central Operations. You will report to Quentin, our COO, and will work closely with all department leads in order to ensure prompt and efficient support for all tasks related to their scope.Your responsibilities:You will gradually structure our Centralized Operations and eventually hire and manage a rock star to help you deliver amazing results.You will collaborate with multiple outsourcing partners and therefore indirectly manage a team of numerous agents. You will need to build a strong relationship with them and challenge them on their results.Your team will support the entire company, and you’ll therefore directly manage internal senior stakeholders, ensuring that they get the right level of support and transparency on our operations.You will constantly question our ways of operating, always aiming for less manual work and easier-to-operate Standard Operating Procedures.You will oversee through your team all required functions for state-of-the-art operations: Auditing, training, knowledge base, and workforce management. You will build their associated processes and monitor how well they run.You will team up with our Operations and Data engineers to build the right stack of tools. You will be deeply involved in building functional needs and rolling out new features.Who we're looking forExperience: You have at least 4+ years of experience in challenging environments (Consulting, Start-ups, Operations heavy businesses…).Structured: You are structured and data-driven and know how to do project management and break down large problems into actionable items.Management: You have experience in management, both direct and indirect. You are able to handle senior stakeholders.Doer: You know how to get things done but have an extremely demanding mindset, always setting the bar higher.Operation mindset: You have a passion for Operational excellence and take pride in delivering ever-better results.Languages: You speak French perfectly and you are fluent in both written and spoken English, as our team is international.Our perksWe believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to:Flexible remote: If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.Work from anywhere: Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world.On top of that, we offer many perks such as:a budget for remote work equipmenta ClassPass subscription for you to stay in shape wherever you arepremium health insurance (Alan Blue in France)a Swile card for your meals, if you are based in Francefrequent team events and in-person gatherings every quarterand so much more, see hereOur hiring process20-min call with the Hiring Manager45-min personality interview with two team membersA case study followed by a 45-min debrief with team members / For Tech positions: live tests with team members45-min Founders interviewReference callsYou might also be invited to meet other team members at the office for a coffee or a drink
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