Senior IT Support Engineer
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Working Hours
Full-time (40 hours per week) | Monday–Friday, 09:00–18:00 (Madrid time) Analyze technical issues to identify whether the root cause relates to product code, configuration, infrastructure, or the customer environment. At least 3 years of experience as a Technical Support Engineer, preferably in a Senior Support Engineer or Escalation Engineer role. Previous experience in a customer-facing technical support position. Strong knowledge of Linux operating systems, including installation, troubleshooting, debugging, and log analysis. Solid networking fundamentals and experience troubleshooting complex network environments. Ability to identify and isolate issues related to software, configuration, infrastructure, or customer environments. Scripting experience in at least one language, such as Python, JavaScript, or PowerShell. Opportunity to work with advanced cybersecurity technologies. Long-term contract opportunity with potential for extension or permanent conversion. Additional Information: The role follows a Monday–Friday schedule, with occasional weekend support requirements. #
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