IT Service Management Leader

hace 2 meses


España Inetum A tiempo completo

IndefinidoÚnete a Inetum para participar en la transformación tecnológica y digital de las principales organizaciones nacionales e internacionales. Estamos comprometidos con generar un impacto positivo en nuestros clientes, sus procesos y tecnología, pero también en ti.Por ello, buscamos un/a profesional con experiencia en IT Service Management, que tenga la capacidad de gestionar incidentes y demandas de manera eficiente, trabajando en estrecha colaboración con equipos de TI y operaciones para asegurar la resolución ágil de problemas.Será responsable de supervisar y priorizar los incidentes, escalando aquellos de alta prioridad y coordinando a los equipos necesarios para su resolución. Además, se encargará personalmente de los incidentes de menor prioridad, asegurando que sean gestionados por los equipos adecuados y manteniendo una comunicación clara y efectiva con los socios sobre el progreso y las acciones correctivas tomadas.Este rol también requiere la gestión del portafolio de demandas de evolución (DME) y el presupuesto asignado. El candidato ideal se encargará de coordinar la entrega y seguimiento de estas evoluciones, garantizando que las solicitudes de los socios sean atendidas y que los recursos financieros se utilicen de manera óptima.La comunicación es fundamental en este puesto. Se deberá proporcionar informes diarios sobre los flujos críticos de datos, alertando a los socios en caso de problemas, así como informarles sobre cualquier cambio de TI que pueda impactarlos. Además, será responsable de entregar informes detallados post-incidente y realizar reportes mensuales que reflejen el estado de los servicios.En cuanto a los acuerdos de nivel de servicio (SLA), será su responsabilidad monitorear su cumplimiento, participando activamente en comités y grupos de trabajo dedicados a la resolución de incidentes. Esto garantizará que los compromisos con los socios se mantengan, fortaleciendo la relación y la confianza entre ambas partes.RequisitosExperiencia en la gestión de servicios de TI y operaciones de ciberseguridad.Capacidad de liderazgo para coordinar equipos y múltiples partes interesadas.Sólido conocimiento en la gestión de incidentes de alta prioridad y el uso de herramientas especializadas.Habilidades de Negocio: Relación Negocio/TI. Conocimientos de TI. Riesgo TI y Ciberseguridad.Si eres una persona proactiva, con habilidades de liderazgo y una fuerte orientación a la resolución de problemas, te invitamos a unirte a nuestro equipo y ser parte de la protección de nuestros activos digitales.
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