Senior Service Designer: AI-Powered Customer Care

Hace 2 horas

Barcelona, Cataluña, España team.blue Jornada completa

team.blue is seeking a Service Designer to shape and transform our AI-powered customer care across brands. You will analyse journeys, processes and support services, identify opportunities, and design scalable future-state services that work for customers and care teams.

This hands-on role collaborates with local brands, runs workshops, translates needs into blueprints, and ensures designs are AI-enabled while balancing operational realities. Expect 20–50% travel across Europe.