Senior Technical Support Specialist
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You will provide advanced technical support for Cross Domain products in high-security environments, working with security administrators and engineering teams to resolve incidents and improve solutions. You’ll deploy and maintain internal/demo platforms, and contribute to technical documentation and procedures. You’ll gather customer needs and relay improvement ideas to the product team, helping to shape secure, reliable deployments. This role offers growth through a personalized development plan, mobility options, and a strong wellbeing program.
Compensaciones / Beneficios- relocation package
- competitive compensation with ongoing reviews
- wellbeing program (health, dental, accident insurance)
- free fruit and coffee
- training and personal development
- discounts on brands
- Analyze and resolve incidents in high-security systems
- Provide technical guidance to deployment, commissioning, and upgrade teams
- Deploy and maintain internal platforms and demo environments
- Contribute to technical documentation and operating procedures
- Collect customer needs and propose product improvements
- Experience in communications infrastructure, perimeter security, or cybersecurity
- B2 level English
- Networking knowledge: TCP/IP, application protocols, firewalls, switches, routers, traffic analysis
- Windows and Linux knowledge
- Virtualization administration and maintenance
- Security knowledge: cybersecurity, perimeter security, PKI
- Familiarity with ENS and CCN-STIC is a plus
- Ability to write and maintain technical documentation
- Problem-solving in complex environments
- Cross-functional collaboration
- Clear technical communication
- TCP/IP and application protocols
- Firewall, switch, router configuration
- Network traffic analysis
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