Service Delivery Account Manager
hace 5 días
OverviewThe Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts. This role involves coordinating with various teams, ensuring that service level agreements (SLAs) are met, and maintaining strong relationships with clients to contribute at strengthening Epson offering both in products, ink, and services.What will you do:Client ManagementTogether with Sales, act as a primary point of contact for clients, understanding their needs and ensuring their expectations are metContributes to Epson growthOversee the delivery of Printing services and solutions, ensuring they are completed on time, within scope, and within budgetTeam CoordinationCoordinate with internal teams, including sales teams, technical staff, and customer support teams, to ensure seamless service deliveryPerformance MonitoringMonitor and report on the performance of service delivery, identifying areas for improvement and implementing corrective actionsSLA ComplianceEnsure that all service level agreements (SLAs) are met and that any issues are promptly addressedIdentify potential risks and develop mitigation strategies to minimize their impact on service deliveryManage the financial aspects of service delivery, including budgeting, forecasting, and financial reportingContinuously seek ways to improve service delivery processes and enhance client satisfactionReportingProvide regular reports to senior management on the status of service delivery, including key performance indicators (KPIs) and other metricsWhat we ask for:Relevant higher education or equivalent professional experience in business, management, or a related fieldProven experience in Customer/ Professional Service in printing industry: service delivery management for large customer accounts, project managementStrong project management skills, excellent communication and interpersonal skills, and the ability to manage multiple tasks simultaneouslyCertifications in project management (e.g., PMP, PRINCE2) or service management (e.g., ITIL) are highly desirableKnowledge in Printing remote monitoring toolsStrong analytical and problem-solving skillsA strong focus on customer satisfaction and the ability to build and maintain strong client relationshipsFluent in written and oral EnglishWe are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.What we offer:We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.Our commitment to the environmentWe all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.Our peopleWe believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.Our brandRanked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running. #J-18808-Ljbffr
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Service Delivery Account Manager
hace 5 días
Barcelona, España Seiko Epson Corporation A tiempo completoOverview The Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts. This role involves coordinating with various teams, ensuring that service level agreements (SLAs) are met, and maintaining strong relationships...
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Service Delivery Account Manager
hace 4 horas
Barcelona, España Seiko Epson Corporation A tiempo completoOverview The Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts. This role involves coordinating with various teams, ensuring that service level agreements (SLAs) are met, and maintaining strong relationships...
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IT Service Delivery Manager
hace 1 semana
Barcelona, España Insight International (UK) Ltd A tiempo completoRole: IT Service Delivery Manager¿Listo para inscribirse? Antes de hacerlo, asegúrese de leer todos los detalles pertenecientes a este trabajo en la descripción a continuación.Job Type: PermanentLead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the...
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IT Service Delivery Manager
hace 1 semana
Barcelona, España Insight International (UK) Ltd A tiempo completoRole: IT Service Delivery Manager Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura. Location: Barcelona, Spain (2days/week On-Site) Job Type: Permanent Responsibilities: Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring...
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IT Service Delivery Manager
hace 1 semana
Barcelona, España Insight International (UK) Ltd A tiempo completoRole: IT Service Delivery Manager Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura. Location: Barcelona, Spain (2days/week On-Site) Job Type: Permanent Responsibilities: Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring...
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IT Service Delivery Manager
hace 1 semana
Barcelona, España Insight International (UK) Ltd A tiempo completoRole: IT Service Delivery Manager Location: Barcelona, Spain (2days/week On-Site) Job Type: Permanent ¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del puesto y luego haga clic en "Solicitar".Responsibilities: Lead the global delivery efforts for Strategic client accounts, manage end-to-end...
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IT Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España Insight International (UK) Ltd A tiempo completoRole: IT Service Delivery ManagerLocation: Barcelona, Spain (2days/week On-Site)Job Type: PermanentResponsibilities:Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal.Responsible for management & growth of strategic accounts generating $25 to...
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IT Service Delivery Manager
hace 1 semana
Barcelona, España Insight International (UK) Ltd A tiempo completoRole: IT Service Delivery Manager¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".Job Type: PermanentLead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal.Responsible for...
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Service Delivery Manager
hace 5 días
Barcelona, España NTT DATA, Inc. A tiempo completoService Delivery Manager – NTT DATA, Inc.Los candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo. Por favor, envíen su solicitud sin demora.Location:Remote – candidates can be based anywhere in Spain.We’re looking for a seasoned Service Delivery Manager to oversee the end‑to‑end delivery of managed...
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(English) Account Manager
hace 5 días
Barcelona, España Service Club A tiempo completoService Club is the leading recruitment and training platform for the delivery, mobility, and logistics sectors. We help top brands such as delivery platforms, courier companies, and mobility operators find, train, and onboard pre-vetted drivers and riders quickly and efficiently. Our mission is simple — to make hiring in the service industry smarter,...
