Service Backoffice Specialist

Free day to volunteerAbout the positionWe are looking for a highly organized and detail‑oriented professional to join our Backoffice team in Alcobendas (Madrid).In this role, you will play a key part in the Service Order‑to‑Cash process—supporting our service sales and technical teams, ensuring accurate and timely order handling, and collaborating with multiple functions to deliver a smooth end‑to‑end customer experience.Your responsibilities and tasksPrepare and follow up quotations and order confirmations, ensuring accuracyProcess and monitor customer orders, returns and credit notes in SAP, ensuring correct prices and conditions and timely execution throughout the order‑to‑cash cycle.Coordinate internally with service sales, logistics, procurement, finance and technical serviceSupport delivery, shipping and invoicing activities and help resolve exceptions, interacting with customers and suppliers when needed.Maintain high‑quality master data in SAP (customers/materials/pricing), identifying and correcting inconsistencies that may impact service levels or day‑to‑day operations.Identify process gaps and contribute ideas to improve efficiency and customer satisfaction.Your profile and qualifications5+ years of experience in backoffice, customer service or order management rolesExperience in an industrial or engineering environment (strong advantage)Solid hands‑on experience with SAP (quotations, order processing, deliveries, returns, billing)Fluent Spanish and English (written and spoken). Another European language is a strong asset.Familiarity with logistics and invoicing processesStrong attention to detail and data accuracy (customer, material, pricing master data)Able to work under pressure and manage multiple tasks at onceStrong organizational and time‑management capabilitiesProfessional communication skills with customers, suppliers and internal stakeholdersResult‑driven with a continuous improvement mindsetWe offerAttractive compensation package with flexible remuneration options (e.g. restaurant tickets, nursery)Private health insurance planEmployee Assistance ProgramFlexible working hours and the option for remote work (two days per week)23 days of vacation per yearGreat workenvironment as part of a collaborative teamInternal training and career development opportunities at national and international levelJoin a company recognized as a "Top Employer 2025."About GEAGEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. 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With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the...GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.GEA careersA world of opportunitiesWe’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world.GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.Stay in touch with GEA innovations and stories by signing up for news from GEA.We are here to help With just a few details we will be able to respond to your inquiry.GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally.GEA is listed in the DAX and the STOXX® Europe 600 Index and is also among the companies comprising the DAX 50 ESG and MSCI Global Sustainability Indices. #J-18808-Ljbffr