Customer Journey

hace 6 días

Burgos, España The Stoke Travel Co. A tiempo completo

As The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and reviews. At the core of this role is customer service excellence and OTA performance. You will manage and evolve how we communicate with guests, while also fully owning our OTAs (Online Travel Agency) platforms. These including Booking.com, Hostelworld, Expedia, Viator / GetYourGuide. You’ll be ensuring listings are accurate, optimised, and conversion-driven. Working closely with the Marketing, Sales, and Operations teams, this role acts as the bridge between what we promise online and what guests experience on the ground. You’ll be expected to identify friction points, spot patterns in guest feedback, and proactively implement improvements that increase satisfaction, reduce issues, and drive stronger reviews and repeat bookings. We are looking to revolutionise how we handle customer service and the customer journey at Stoke, moving away from reactive inbox management and toward a structured, thoughtful, and guest-obsessed system. Someone open-minded, analytical, customer-focused, and willing to research, test, and implement new ideas will thrive in this role. Must-haves 2+ years of experience in customer service, hospitality, travel, or OTA management Hands-on experience with at least one major OTA (Booking.com or Hostelworld preferred) Strong spoken and written English and Spanish Highly organized with excellent attention to detail Calm under pressure, festivals don't care if you're having a bad day Confident in making decisions and owning outcomes Nice-to-haves Experience in hostels, tours, or festival travel Familiarity with channel managers or PMS systems Experience managing interns or junior staff Based in Barcelona or willing to relocate WHY WORK WITH STOKE We are a fast-paced, fun, slightly chaotic, young company Real ownership and responsibility from day one Direct impact on sales and guest experience A team that works hard and doesn't take itself too seriously Please email resumes to ****** if you are interested. We are looking for an ASAP start date. #J-18808-Ljbffr

  • Customer Journey

    hace 2 semanas

    Burgos, España The Stoke Travel Co. A tiempo completo

    As The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team.The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and...

  • Guest Journey

    hace 2 semanas

    Burgos, España The Stoke Travel Co. A tiempo completo

    A dynamic travel company is seeking a Customer Journey & OTA Lead in Burgos, Spain. The successful candidate will own the full guest experience, ensuring service excellence across all platforms like Booking.com and Expedia. Key responsibilities include optimizing listings, analyzing guest feedback, and implementing effective improvements. The ideal applicant...

  • Guest Journey

    hace 2 semanas

    Burgos, España The Stoke Travel Co. A tiempo completo

    A dynamic travel company is seeking a Customer Journey & OTA Lead in Burgos, Spain.Solicitar este puesto es sencillo. Desplácese hacia abajo y haga clic en "Solicitar" para ser considerado para esta posición.The successful candidate will own the full guest experience, ensuring service excellence across all platforms like and Expedia.Key responsibilities...

  • Field Service Manager Qsr Northern Spain

    hace 2 días

    Burgos, España Ecolab A tiempo completo

    Are you looking for a career in a multinational company? Ecolab is currently seeking a **Field Service Manager** to work in our **QSR (Quick Service Restaurant) division**. In this role you will be responsible for partnering with our fast-food customers in an assigned territory and providing them with personal customer service and solutions for all of their...

  • Field Service Technician

    hace 60 segundos

    Madrigalejo del Monte, Burgos provincia, España ABB A tiempo completo

    **Field Service Technician**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Quality Manager

    hace 1 semana

    Madrigalejo del Monte, Burgos provincia, España ABB A tiempo completo

    **Quality manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Service Sales Manager

    hace 7 días

    Madrigalejo del Monte, Burgos provincia, España ABB A tiempo completo

    **Service Sales Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Amr Project Engineering Manager

    hace 1 semana

    Madrigalejo del Monte, Burgos provincia, España ABB A tiempo completo

    **AMR Project Engineering Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Amr Service Integration Program Manager

    hace 7 días

    Madrigalejo del Monte, Burgos provincia, España ABB A tiempo completo

    **AMR Service Integration Program Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Business Development Director

    hace 7 días

    Av. de Burgos, Madrid, Spain, Spain TFS HealthScience A tiempo completo

    TFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions.Join Our Team as a (Senior) Director Business...