Customer Service Engineer

At Eaton, we are looking for a Customer Service Engineer to join our Crouse-Hinds / CEAG business. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in a ex-proofed.

Working in a 100% remote environment , you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow-up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience.

This role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion-proof electrical equipment and power distribution solutions.

What You’ll Do

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Skills

• Strong technical understanding of electrical products, systems, or industrial equipment.
• Ability to interpret technical specifications, engineering documentation, and technical drawings.
• Customer-focused mindset with excellent relationship-building skills.
• Strong communication skills with the ability to interact effectively with customers and cross-functional teams.
• Excellent organizational skills and ability to manage multiple projects and priorities simultaneously.
• Collaborative approach and ability to work effectively within an international matrix organization.
• Proactive problem-solving skills and ability to professionally manage customer concerns and delivery challenges.
• Comfortable working in a remote and highly collaborative environment.
• SAP knowledge or experience with ERP systems is strongly preferred.
• Proficiency in Microsoft Office applications.

Languages

• Fluent Spanish and English (written and spoken) are required.
• French language skills would be considered an advantage.

Qualifications

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
• Experience working with technical or engineered-to-order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

What We Offer

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
• Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership);
• Annual mentoring program, Eaton University, a reward, and recognition system;
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide;
• Strong, agile, and diverse team locally and globally;
• Strong processes and state-of-the-art systems and tools;
• Structured employee development processes, open feedback culture with