Business Support Specialist

hace 9 horas


España Rentals United AB A tiempo completo

Position type and expected hours of work: full time, flexible timetable depending on the market and client needs.On a daily basis: Monday-Thursday 09.00-18.00 (one-hour lunch break), Fridays 09.00-14.00. Occasionally overtime will be required due to events, important calls or meetings.EU Customer based: 9:00 - 18:00US Customer based: 12:00 - 21:00Working with rotating shifts, we occasionally ask for you to work until 10pm when needed - including Fridays.Role Overview:The Business Support Specialist will provide an accurate and outstanding customer experience to Rentals United clients and partners online or via telephone.How will you do that?Customer Support (70%):Acknowledge, investigate and provide solutions on tier 1 technical issues, invoicing issues, business requests.Troubleshoot. Being able to systematically break down an issue to identify the root cause.Analyze, identify and categorize technical issues.Understand how information travels between partners of Rentals United depending on the connection/integration.Make sure the customers understand how to use the Rentals United features, tools, functionalities.Be able to provide the customers with advice on how to prevent issues (not only solve them).Track and check tickets from clients and partners, escalating when necessary.Management of critical cases and escalate them if it is required.Work closely with other areas and departments (sales, KAMs, Onboarding) and with our IT Support development office in Warsaw.Automations and Emails:Reporting on all Automation Email PerformanceCalendarizing all communications, either following the current process or changing it, making sure this is as efficient as possible.Constant optimization of this communication. You have the responsibility to meet performance benchmarks for all types of emails.Relationship management & Retention (15%):Develop and maintain collaborative relationships with key clientsEstablish and maintain active and constructive relationships with other teams in the organization to achieve better resultsTake feedback from customers and share it with support teamsManage a portfolio of small client accounts (10-19 properties) or (MMR classification)Investigation & innovation (10%):Proactive and resourceful by using the documentation and tools provided.Develop and improve our current service, bringing your own ideas.Data management (5%):Work with different CRM systems (Zendesk & Hubspot) and organize the daily records in order to keep the track of the full management cycle.KPI’s for your role:First Time Reply, Full Resolution Time, MRR Retention, CSAT, NPS.Required education and experience :Proficiency in English + second language business level (1 of 4 RU main langs)Technical backgroundKnowledge of Google Suite mainly for reporting and documentationUnderstanding of Vacation Rental Business, Property Management Software, Vacation Rental Sites, or Online Travel agenciesRequired attributes:High energy levelHigh self-confidenceHardworkingSelf-motivatedHigh perseverance mindsetAchievement and result orientedGood communication and listening skillsWhat we offer you:A dynamic and multicultural environment, with more than 15 nationalities to meet.Clear opportunity to develop a complete career with us.Friendly environment. We don’t understand work without a team. We love to organize different fun activities and events together.Leave the suits at home - Be you at RUWe support the work-life balance of our colleagues. Autonomy, flexibility and of course, our working from home scheme.Early finish on Fridays (2 pm).Competitive fixed salary + bonus for target achievement.Flexible Wage options or Benefits applicable to your country*
#J-18808-Ljbffr



  • España Kreativstorm A tiempo completo

    Junior Customer Support Specialist (Remote)Join the dynamic field of customer support with an exciting opportunity offered by Kreativstorm, a dynamic and innovative management-consulting firm based in Berlin, Germany. Work remotely with our multinational team and provide top-tier support to our clients!If you’re passionate about customer service and have...


  • España Hitachi Vantara Corporation A tiempo completo

    Description The OpportunityHitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution.It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.As part of the Application Management...


  • España buscojobs España A tiempo completo

    Technical Support Specialist | (NLJ-805)BarcelonaEUR 30.000 - 50.000DescriptionThe OpportunityHitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution. It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units...


  • España Holded Technologies, S.L A tiempo completo

    Join the team. Make an impact.At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.In order to create cutting-edge products that meet the needs of the sector, talent is...


  • España Laopiniondemalaga A tiempo completo

    About UsAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...


  • España myPOS AD A tiempo completo

    myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland, and the UK. It provides easy and convenient in-store, online, and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, myPOS boasts a team of nearly 750...


  • España buscojobs España A tiempo completo

    German Technical Support Specialist in MalagaEUR 30.000 - 50.000Step into the Role of a Technical Customer Support Specialist!Join a team that values creativity, problem-solving, and collaboration in a fast-paced, dynamic environment. This is the career move you’ve been looking for!About Us:We’re committed to providing outstanding technical support to...

  • IT Support Specialist

    hace 1 día


    España Zoco Home A tiempo completo

    We are seeking a skilled IT Support Specialist based in the Málaga area to our Mijas office. This role is ideal for experienced IT professionals as well as junior candidates eager to expand their expertise. If you have a passion for IT, a proactive mindset, and an interest in working with Odoo ERP system and Shopify e-commerce platform , we would love to...

  • IT Support Specialist

    hace 17 horas


    España Zoco Home A tiempo completo

    We are seeking a skilled IT Support Specialist based in the Málaga area to our Mijas office. This role is ideal for experienced IT professionals as well as junior candidates eager to expand their expertise. If you have a passion for IT, a proactive mindset, and an interest in working with Odoo ERP system and Shopify e-commerce platform , we would love to...


  • España buscojobs España A tiempo completo

    Product Development and Support SpecialistEUR 30.000 - 50.000Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...


  • España buscojobs España A tiempo completo

    Job ResponsibilitiesService desk agent, incident agent and analyst, problem agent and analystIncident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rateFirst and second-line support: remote and on-site supportRecording & tracking incident and request informationParticipating in...

  • IT Support Specialist

    hace 4 días


    España GYG Ltd A tiempo completo

    ABOUT THE ROLE:We are seeking an IT Support Specialist to join our dynamic team. In this role, you will be responsible for ensuring smooth IT operations across a variety of functions, including ticket management, Office 365 administration, user support, communications and mobile management, and more. You will work closely with different departments, ensuring...


  • España buscojobs España A tiempo completo

    At this time, we are only receiving applications from candidates who are currently situated in the Americas. Please make sure your CV is in English only, thank you.Important Notice : By applying through LHR Americas, you are ensuring that your CV will be manually revised by one of our recruiters. If accepted, we will submit it directly to our client's...


  • España buscojobs España A tiempo completo

    DUTCH OR GERMAN-SPEAKING IT SUPPORT SPECIALIST IN BARCELONA | (JA589)BarcelonaEUR 50.000 - 70.000Are you passionate about IT and eager to support businesses in their digital transformation? Are you a native Dutch or German speaker with strong skills in the other language? If you enjoy solving technical challenges in an international setting, we have the...


  • España Bayteca A tiempo completo

    At Bayteca , our mission is to simplify the mortgage process for our clients through clarity and transparency. As a specialized mortgage broker in Spain's residential market, we make home-buying a seamless and memorable experience. Whether you're looking to purchase , invest , or refinance , we offer tailored mortgage solutions backed by a team of experts...


  • España buscojobs España A tiempo completo

    (GOH-110) Trade Support Specialist BarcelonaBarcelonaEUR 50.000 - 70.000Daily Risk Position and PnL: Ensure all data related to contracts, execution, and pricing are in the system as per process and deadlines agreed to get the right data input.Reconcile Risk Position and Daily PnL prepared by Middle Office teams to ensure accurate information is feeding...

  • IT Support Specialist

    hace 1 día


    españa Zoco Home A tiempo completo

    We are seeking a skilled IT Support Specialist based in the Málaga area to our Mijas office. This role is ideal for experienced IT professionals as well as junior candidates eager to expand their expertise. If you have a passion for IT, a proactive mindset, and an interest in working with Odoo ERP system and Shopify e-commerce platform, we would love to...


  • España Factorial HR A tiempo completo

    At Factorial we are looking for a  Sales Support Specialist in our Barcelona office. This role is for you if you are a systems thinker who would like to get into Sales Operations . You will play a crucial role in supporting the sales team with urgent and important fixes and improvements in our various systems. This position requires strong interest in...


  • España buscojobs España A tiempo completo

    Solution Specialist in Málaga – Work with a Leading Tech Team!Do you want to develop your career in tech while soaking up the sunshine on Spain’s Costa del Sol? This role as a Solution Specialist offers the perfect blend of professional growth and an enviable lifestyle.What You’ll Do:Help businesses adopt cloud solutions to improve flexibility and...


  • España Waters A tiempo completo

    OverviewAre you looking for an impactful role for a fast-growing company that helps advance science and human well-being?Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?Are you looking for lots of opportunities to grow, develop, learn, and progress in your...