Manager, IT Daily Operations – Spain
hace 1 mes
Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.Job DescriptionPosition OverviewAs a Manager, IT Daily Operations, you will be responsible for all aspects of the day to day technology and operations in our Spain locations. You will be based in our Madrid corporate office but you’ll need to regularly travel to our office in northwest Spain (A Coruña). You will ensure our corporate technology services are deployed successfully, are being used effectively and are well received by our users. You will work on projects and be responsible for project deliverables. You will help oversee our global Service Desk with our follow the sun support model. While sometimes not providing direct support, you will own resolution of break/fix issues in your area, which may require you to work closely with Systems, Network and Desktop engineering teams based around the globe. You will assist our project teams with delivering the technology needs at our offices and sites.As a Manager of our IT Operations, you will be on Invenergy’s IT front line, solving end user technical challenges, providing support for users and ensuring business continuity. You will help mentor and coach junior members of the team on technology. You will produce documentation for the team or end users to follow. You will occasionally be needed to work out-of-hours and be reachable outside of the office. Additionally, you may need to occasionally travel out of country, to support our projects and offices in the United States and Europe. You should be able to have conversations in both Spanish and English.ResponsibilitiesServe as the focal point for all IT Operations in Europe. Drive resolution of all incident and support requests in your areaYou’ll spend most of your time in Madrid. However you’ll also have regularly scheduled onsite support in A CoruñaYou will oversee our global Service Desk during your day, while the US team is offline. You will work closely with the team and help raise urgency as required.Act as primary contact, as needed, to deploy our technology and support users in Germany, UK and elsewhere in Europe.Manage employees and contractors that report to you. Perform as a leader for your reports and others in the company.Actively monitor and manage tickets, for you and your team, in our case management tool. Experience on a ticketing systemFollow up with users on support cases, provide feedback and see problems through to resolutionPerform application, server, networking administration as directedProvide prompt technical, “White-Glove” response to the leadership team. Quickly drive their issues to resolutionResearch problems and identify trends to strategically address IT needsManage and support any outages in your regionPerform oversight of vendor activities. Ensure our vendors are addressing any issues and you are communicating status to our users. Work closely with our vendors as required.Participate in Out-of-Hours work as required. Travel in and out of country.As needed, assisting with delivering our new construction sites.Participate in the IT Change Management process, as requiredDevelop communication channels with the local leaders in your markets and understand their key business applications and learn how and why they use themCollaborate with other teams and work on cross team projectsParticipate in job-specific training and grow your knowledge of IT best practices, new procedures, products and servicesAdhere to the company’s values and behaviorsPerform other duties as assignedRequired SkillsRequired Education: Bachelor’s Degree in an information technology related fieldTechnology certifications preferred, not requiredMinimum of 3 years experience in a lead/management positionExperience working with vendors and overseeing tasks performed by othersExperience installing, configuring, administrating and maintaining corporate desktop work environments, including desktop, phone, MS Windows and desktop peripheralsExperience with Windows PCs, Android, and iOS mobile devicesKnowledge on Windows servers, Cisco devices, firewalls, circuits and Aruba wireless devices.Preference given to candidates with Microsoft o365 experienceExperience with Executive Support and the needs of High-Level team membersCompetenciesBusiness-level proficiency in Spanish and English, with the ability to speak and write effectively in both languagesStrong analytical skills & technical skillsStrong organizational and planning skillsWorks well both alone and with globally based teammatesExcellent customer service skills
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