IT Operations Manager

hace 1 semana

España Sportradar A tiempo completo

Job Description
COMPANY DESCRIPTION
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
Sportradar is a global leader, providing cutting-edge data solutions and services to media companies, bookmakers, sports federations (NBA, NHL, Nascar…) and state authorities. We are the trusted partner of more than 1,000 companies in over 100 countries, and we employ over 2,000 people in more than 30 locations around the world.
The Office in Seville is responsible for developing and maintaining the Upstream Data platform of Sportradar's world-leading sports betting services, providing data to hundreds of Bookmakers around the globe, seen by millions of users daily, and supporting more than 100k transactions per second.
We are always looking for motivated, confident, team-oriented individuals who possess excellent skills and strive for best practices.
JOB DESCRIPTION
This is an exciting leadership opportunity to join our Managed Platform Services (MSS) tribe in Seville, Spain. We are looking for a capable leader with a strong technical foundation to spearhead our IT Operations department, strategically orchestrating IT excellence, architecting seamless efficiency, promoting innovation and reliability, and mastering the Digital Ecosystem. At Sportradar, you will play a pivotal role in leading and guiding the most important part of our organization - our people.
MSS is responsible for Sportradar’s All-In Sportsbetting Service; a world-leading sports betting portfolio, and one of the world's best betting and gaming platforms. We work with worldwide leader operators, placing Sportradar SportsBetting service at the forefront of the gaming industry technology firms, providing enjoyment to millions of sports fans through our technology and services, doing "the source code of sport".
Our unit encompasses diverse teams and squads that ensure our infrastructure and platform’s quality, availability, scalability, and security. The infrastructure serves as the backbone for our customers and empowers our product teams to deliver top-tier platform services.
At Sportradar, we are committed to staying on the cutting edge by continuously modernizing our approaches and processes. We achieve this by prioritizing Infrastructure as Code (IaC), process automation and managed services, and focusing on high-impact tasks that drive innovation. Our infrastructure landscape includes on-premises, cloud-based and hybrid solutions, and we collaborate closely with esteemed public cloud vendors, such as Oracle and AWS, to uphold the highest performance and reliability standards.
Parts of the recruitment process will be in English, so please also upload your resume in English, thanks
RESPONSIBILITIES

Operations Management:

Ensure the stability, security, integrity, and efficient operation of platforms and infrastructure, whilst adapting to rapid growth or fluctuations in demand.
Oversee BAU activities and drive successful planning and delivery of initiatives and projects, providing direction and support, and monitoring successful execution.
Develop and maintain relationships with other senior leaders and key stakeholders, leading interdepartmental collaboration.
Define the right metrics to measure customer service satisfaction levels and achievement of expected business outcomes, and secure comprehensive visibility.
Manage the IT Ops Budget, and lead capacity planning and resource allocation.

Team Leadership:

Define a clear vision and mission for the IT Ops department, setting up teams and individual’s goals, and regularly reviewing progress.
Manage and develop a group of teams including professionals with different backgrounds and profiles, leading recruitment, training and mentoring activities, communicating job expectations, and conducting regular performance reviews.
Define the IT Ops operating model / framework, reviewing and enhancing policies, procedures, and best practices.
Foster a positive and productive work environment, defining quality and ethical standards within the team, and driving effective collaboration with other departments and functions, such as PMO, Product Delivery, Finance, Security, and Compliance.

Security and Compliance:

Ensure full compliance with relevant laws, regulations, and best practices, including processes and technical documentation related to SOX and ISO.
Implement and maintain security protocols to protect the organization's data and systems, preserving assets availability by driving the correct implementation of disaster recovery setups, back-up procedures, information security and control standards.
Drive alignment with Security and Compliance teams, conducting regular risk assessments and audits in accordance with agreed roadmaps.

Vendor Management:

Manage relationships with external vendors and service providers.
Negotiate contracts and ensure service level agreements (SLAs) are met.
Evaluate and recommend new technologies and solutions.

Incident and Problem Management:

Manage incidents and outages swiftly and effectively to avoid business disruptions and financial impact.
Lead critical incident reduction initiatives and change management process improvements to minimise downtime and secure the highest customer satisfaction index.
Maintain an up-to-date incident response plan.


QUALIFICATIONS & REQUIREMENTS

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 10 years of experience in IT operations, with at least 3 years in a management role.
Technical proficiency and knowledge of IT infrastructure, networks, and systems.
Experience with IT service management frameworks such as ITIL.
Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.

KEY COMPETENCIES

Outstanding leadership, communication, and interpersonal skills.
Excellent strategic thinking and problem-solving skills.
Ability to simultaneously manage multiple priorities and projects in a fast-paced environment.
Strong customer focus and attention to detail.

Additional Information
At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team

#J-18808-Ljbffr

  • IT Operations Manager

    hace 3 semanas

    España Majestic Resorts A tiempo completo

    Estamos en la busqueda de incorporar un **IT Operations Manager** con experiência en administración de sistemas, comunicaciones, cloud y Ciberseguridad. Esta posición liderará la gestión del equipo local y en los destinos de Cancún, (MX) y Punta Cana (RD), que gestionan la operación de la infraestructura de sistemas a nível corporativo y la...

  • IT Operations Manager

    hace 2 semanas

    España Tyche Group A tiempo completo

    Cadena hotelera con base en Mallorca que opera Luxury Resorts en la zona del Caribe (Dominicana y México), necesita incorporar un **IT Operations Manager** con experiência en administración de sistemas, comunicaciones, cloud y Ciberseguridad. Esta posición liderará la gestión del equipo local y en los destinos que gestionan la operación de la...

  • IT Project Manager Global Clinical Operations

    hace 3 semanas

    España Novartis Farmacéutica A tiempo completo

    IT Project Manager Global Clinical OperationsJob ID: REQ-10018831Oct 29, 2024Location: Spain (Barcelona - Hybrid)Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.We are seeking an experienced IT Project Manager to support our Global Clinical Operations team. The ideal candidate will be...

  • Operations Manager

    hace 3 semanas

    España SolarMente A tiempo completo

    (Full Time) Operations Manager at SolarMente (United States) | BEAMSTART Jobs Operations ManagerSolarMente United States Date Posted: 31 Oct, 2022 Work Location: Barcelona, Spain, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: No Vacancies: 1 available TLDR: Native/Bilingual...

  • Manager, IT Daily Operations – Spain

    hace 2 días

    España Invenergy A tiempo completo

    Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.Job...

  • IT Project Manager Global Clinical Operations

    hace 3 semanas

    España myGwork A tiempo completo

    IT Project Manager Global Clinical OperationsLocation: Barcelona (Hybrid)This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Novartis is unable to offer relocation support for this role: please only apply if this location is...

  • Restaurant Operations Manager

    hace 3 semanas

    España Hard Rock International (USA), Inc. A tiempo completo

    Overview:Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!Hard Rock Cafe is seeking a talented Restaurant Operations Manager reporting to...

  • Restaurant Operations Manager

    hace 3 semanas

    España Hard Rock Hotel and Casino A tiempo completo

    OverviewHard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!Hard Rock Cafe is seeking a talented Restaurant Operations Manager reporting to...

  • IT Service Manager, Barcelona

    hace 3 semanas

    España HAYS A tiempo completo

    IT Service Manager, Barcelona Barcelona Barcelona, Barcelona, ES IT Service Manager en Barcelona.Hays Technology is collaborating with a renowned international company to set up their Tech HUB in Barcelona.We are looking for a mid profile as an IT Service Specialist with a maximum of 5 years of experience focused on Service Management in the IT Operations...

  • Operations Manager

    hace 3 semanas

    España Hard Rock Hotel and Casino A tiempo completo

    Overview Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock! Responsibilities Hard Rock Cafe is seeking a talented Restaurant Operations...

  • Operations Manager

    hace 3 semanas

    España Hard Rock Hotel and Casino A tiempo completo

    OverviewHard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!ResponsibilitiesHard Rock Cafe is seeking a talented Restaurant Operations Manager...

  • It Service Manager

    hace 3 semanas

    España Novartis A tiempo completo

    IT Service Manager - Salesforce Marketing AutomationLocation: Barcelona (Hybrid)Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.We are currently seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. In this role, you will be...

  • IT Manager

    hace 6 meses

    España Innovamat A tiempo completo

    Would you like to be part of an innovative company with a significant social impact? Innovamat is looking for someone like you **About our company** Innovamat is an EdTech company that aims to promote a competency-based, personalized and practical way of learning mathematics. It is aimed at children between the ages of 3 and 16, and it prioritizes the...

  • Cibersecurity Operations Manager, Madrid

    hace 3 semanas

    España Michael Page A tiempo completo

    Cibersecurity Operations Manager, MadridCibersecurity Operations Manager en Madrid.Perfil buscado (Hombre/Mujer):Develop and implement cybersecurity measures and protocols.Respond to cyber threats in a timely and effective manner.Oversee the security of digital information and systems.Conduct regular security audits and checks.Train staff on cybersecurity...

  • Internal IT Operations Lead

    hace 2 semanas

    España Tbwa ChiatDay Inc A tiempo completo

    Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.With 200+ teammates across international offices in...

  • BPO IT Manager

    hace 3 semanas

    España J-K Network Services A tiempo completo

    Position: IT Operations Team Lead Industry: IT Company Location: Ortigas, Pasig Salary: Up to Php 70,000 Schedule: Regular Schedule Work Set-Up: Onsite Complete Benefit Package Job Description: We are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies. Ideal candidates will have...

  • Internal IT Operations Lead

    hace 2 semanas

    España Manychat A tiempo completo

    WHO WE ARE Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 200+ teammates across international...

  • IT Project Manager

    hace 3 semanas

    España BNP Paribas A tiempo completo

    Who are we? We are South Europe Technologies (SE.T); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods...

  • Director of IT Operations

    hace 3 semanas

    España GALDERMA A tiempo completo

    Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...

  • IT Manager

    hace 1 semana

    España myCloudDoor A tiempo completo

    **Description**: ¿Cuentas con experiência como IT Manager? ¿Estás en búsqueda de tu siguiente reto profesional? ¡¡Tenemos tu oportunidad!! **¿Nos conocías?** Somos una consultoría de Cloud Computing, Gold Partner de Microsoft Azure, y uno de los tres partners a nível mundial de soluciones SAP BASIS sobre Azure. Con nuestro HQ en Madrid damos...