Operations Manager Spain
hace 1 semana
OVRSEA is a next-generation multimodal freight forwarder committed to simplifying and optimizing international freight management through technology. They coordinate the transports of 700+ companies across 60 countries, providing their clients with a unique platform on which their teams can manage their shipments in a simple and transparent way. With already 160 employees globally, they are continuing their growth in 2024 and hiring people internationally Are you ready to join us and be a part of this exciting adventure?The Operations teamThe Operations (Ops) Team is responsible for organizing and coordinating the international transportation needs of our clients. Serving as the primary point of contact, the Ops team acts as a bridge between our customers and our carefully chosen service providers. The team plays a crucial role in ensuring an exceptional customer experience at OVRSEA. Reactivity, excellence, pedagogy, and customer awareness are the guiding principles that drive our team.Your missions as an Operations Specialist at OVRSEAAs an Operations Manager, you will be the primary coordinator of international transport, managing our service providers, including agents, shipping and trucking carriers, and customs brokers. You will keep clients informed about their shipment progress, update them on key stages, guide them through challenges, and provide the best possible solutions when necessary.Committed to delivering high-quality service, prompt responsiveness, and reliability, you will drive OVRSEA's growth with the following responsibilities:Global transport operations for large imports or exports (70%)Support a portfolio of customers.Carry out and organize air, sea, road, and rail transport.Advise customers and resolve issues proactively.Customer success management (20%)Being the main point of contact with existing clients.Finding upsell opportunities.Increase client platform usage.Development and structuring (10%)Manage supplier relationships and negotiations (carriers & agents worldwide).Develop the team’s knowledge (research and production of articles).Refine operational strategies.Are you the one?You have a strong interest in the transport industry. You are curious by nature, and are never satisfied with the answer “we’ve always done it this way”. Experience with a forwarding agent is a plus, but not essential.You can handle challenging situations: Ops days in transportation are exciting but intense. Lots of issues and requests at the same time, and non-stop deadlines. You think solutions rather than problems, and you are able to take initiative.You love the client’s relationship and have excellent communication skills, along with the ability to manage customer relations with diplomacy, assertiveness, and negotiation skills.You are interested in the startup environment, and you want to commit to an exciting entrepreneurial adventure.You are fluent in both Spanish and English, speaking Italian or French is a plus.What will this job bring you?Relational skills: you will interact with people from more than 70+ countries (customers, service providers), from various industries and company sizes.We value a strong learning environment at OVRSEA. Continuous learning is very important to us, which will allow you to solve rather complicated problems.We have a team with different backgrounds: some experienced in the world of transport and others who have never done it before. This balance guarantees a dynamic and close-knit atmosphere in the face of an intense day-to-day.Competitive salary packageVibrant work environment & great offices in central location in Barcelona (Tuset / Diagonal)A 4-week onboarding program to become fully operational in your daily jobFlexible working from home policy (1 day per week home office)Lunch voucher valued at 11.8€ per day workedStill not convinced?Explore our story, products, teams, and commitments by visiting this Notion.Get a glimpse of our culture and our #1 value, “Learn together”, through a short video. Learn how we live this value through webinars, cultural presentations, and an immersive onboarding program that will introduce you to the exciting world of international transport.Ready to join the crazy OVRSEA adventure? Apply now and let's fly togetherInterview ProcessFirst screening call with Solenne, Paris-based International Operations Trainer (45').Interview with Solenne and Anna, Senior Operation Manager. For this interview step, you will have a practical transport case study to work on (60').Interview with Nacho, Country Manager Spain and Audrey, VP of Operations (45-60').Speed recruiting and meeting with the Spanish team in our offices.The final proposalWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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