IT Service Manager
hace 3 semanas
IT Service Manager - Salesforce Marketing AutomationThis job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Location: Barcelona (Hybrid)Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.We are currently seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on 24X7 basis as per shifts. Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services.Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function.Contribute to enabling operational excellence and continuous improvement in the Service quality across TT.Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs.About the RoleMajor accountabilities:Deliver on IT Service Management for specific tower/service line across ITIL process, Service Operations along with continual service improvement and supplier operational governance.Support in Predict and prevent operations for assigned scope with target to identify gaps, reducing MTTR, improving time to delivery and CSAT within the scope in collaboration with service lines.Manage a service operations with standardized services, processes and tools to provide efficient, high quality services.This role will analyze and identify improvement opportunities in existing processes, procedures, and drive for improvement using Six Sigma, Process simplification or Automation.Provide analytical report for an actionable periodic Supplier Governance calls ensuring they deliver quality services, meet all KPIs and SLAs along with CSAT targets.This role also needs to work on process simplifications and improvement areas to ensure efficient operations delivery and stable IT environment.Support in ensuring that Asset relevant attributes are correctly maintained in the Configuration and Asset Mgmt. System.Alternatively also develop and govern processes to effectively manage both internal and external audits across TIS, including audit stakeholder management, remediation tracking, status reporting and lessons learnt sharing.Act as the SPOC for both internal and external audit teams across the organization and coordinate respective activities. In addition Monitor compliance of the NVS vendors to defined governance structure and ensure expected value is delivered.Commitment to Diversity & Inclusion:We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Minimum Requirements:Bachelor's degree in Computer Science, Information Technology, or related field.3 years of experience as Service Manager, Customer Success, or equivalent roles.Experience with Salesforce Marketing Cloud, Salesforce Marketing Cloud Personalization, Salesforce Data Cloud, Salesforce Marketing Cloud Intelligence.Proven experience in driving IT service management and ITIL processes.Strong knowledge of service operations, operational quality management, and service transition.Supporting Quality activities/issues.Operations Management and Execution.Process and stakeholder management.English fluent.Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us
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IT Service Manager
hace 2 semanas
España Allianz Popular SL. A tiempo completoWe are looking for a dedicated and experienced IT Service Manager to join our team at Allianz. This role is pivotal in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will manage and improve our IT service management framework, ensuring high levels of performance, availability,...
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IT Service Manager, Barcelona
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España HAYS A tiempo completoIT Service Manager, Barcelona Barcelona Barcelona, Barcelona, ES IT Service Manager en Barcelona.Hays Technology is collaborating with a renowned international company to set up their Tech HUB in Barcelona.We are looking for a mid profile as an IT Service Specialist with a maximum of 5 years of experience focused on Service Management in the IT Operations...
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IT Service Manager
hace 2 semanas
España Allianz A tiempo completoAbout the JobWe are looking for a dedicated and experienced IT Service Manager to join our team at Allianz. This role is pivotal in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will manage and improve our IT service management framework, ensuring high levels of performance,...
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España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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España Econocom A tiempo completoFunciones¿Tienes experiencia en gestión de infraestructura IT? ¿Buscas una grupo líder como Econocom? En Econocom Servicios estamos buscando un/a Service Manager para la gestión de la infraestructura de uno de nuestros clientes. Tus funciones serían:- Disponibilidad para escalados de incidencias criticas fuera de horario laboral. - Asegurar la entrega...
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España Healthcare Businesswomen’s Association A tiempo completoJob Description Summary Location: Barcelona (Hybrid) Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. We are currently seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. In this role, you will be responsible for driving holistic IT...
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España Amadeus IT Group A tiempo completotime left to apply End Date: November 29, 2024 (6 days left to apply)job requisition id R23476Job TitleService Account ManagerSummary:The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the highest...
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IT Service Manager
hace 3 semanas
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