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Una excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño ? con un equipo joven, dinámico y multidisciplinar ?.Resolver preguntas e inquietudes por teléfono, chat o correo electrónico.Resolver incidencias de productos o servicios aclarando la queja del cliente, brindándole la mejor solución y dándole seguimiento para asegurar su resolución.Colaborar con nuestro Equipo de Logística, Producción y Ventas.Proporcionar a los clientes información oportuna y precisa del estado de su pedido.Seguimiento de cualquier problema hasta qué se resuelva por completo.Establecer y mantener relaciones sólidas con los clientes existentes.Elaboración de ofertas, presupuestos y la negociación de contratos.Experiencia: No requerida.Capacidad de ponerte en el lugar del cliente.Manejo avanzado de ofimática.Capacidad de organización y resolución de conflictos.Preocupación e interés por el mundo de la decoración.Saber escuchar al cliente para detectar necesidades, inquietudes, etc.Fuerte capacidad para realizar múltiples tareas.Muy buen comunicador, tanto hablado como escrito.Horario de mañanas (de 8:30h a 16:30h)Cuatro días en modalidad presencial y un día de teletrabajo.Contrato indefinido a tiempo completo.Suelo aproximado: 21.000€ brutos anuales #J-18808-Ljbffr
