It Support con Portugués

hace 1 mes


España Michael Page ES A tiempo completo

Hace alrededor de 1 mes, de Michael Page ESResponsabilidades:Proporcionar soporte técnico a usuarios finales, resolviendo problemas relacionados con hardware y software.Registrar y realizar un seguimiento de los problemas de los usuarios en el sistema de gestión de tickets.Trabajar en estrecha colaboración con el equipo de tecnología para resolver problemas más complejos.Asegurar la satisfacción del cliente a través de una comunicación efectiva y un servicio de alta calidad.Actualizar y mantener la base de conocimientos de la empresa.Contribuir a proyectos de mejora continua.Participar en la formación y desarrollo de nuevos miembros del equipo.Realizar otras tareas asignadas por el supervisor del Helpdesk.Requisitos:Dominio del español y el portugués, tanto oral como escrito.Formación en informática o campo relacionado.Experiencia previa en un puesto de soporte técnico o helpdesk.Conocimiento de sistemas operativos, hardware y software comunes.Excelentes habilidades de comunicación y servicio al cliente.Capacidad para trabajar en equipo y de manera autónoma.Nuestro cliente es una consultora tecnológica líder en la industria de Tecnología y Telecomunicaciones con presencia a nivel nacional.Oportunidades de carrera y desarrollo profesional.
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