It Support Administrator

hace 1 semana


España buscojobs España A tiempo completo

We're looking for an experienced IT Support Administrator. The IT Support Administrator is integral to the smooth functioning of the company's technology systems, providing essential support to ensure all users can perform their roles effectively. This position requires a proactive individual who can manage and resolve technical issues, ensuring minimal disruption to business operations, while providing creative and efficient solutions to improve productivity.You will report to the IT Support Department Manager, and the job will be based in San Jose, CA. If you're a problem solver with a team-player spirit, we'd love to hear from youResponsibilitiesProvide technical assistance and support for computer hardware and softwareResolve issues for internal users via phone, in person, or electronicallyPerform software installations, configurations, and updatesAutomate the computer installation process according to company specificationsProvide user training on various systems and mobile applicationsLog, track, and follow up with internal customers to ensure solutions and satisfactionManage loaner computers and smartphonesCreate and maintain documentation and manualsResolve technical issues in a timely manner using available company resourcesAdminister multimedia conference systems, computer images, security patches, and inventoryProvide selective meeting and trade show support (may require travel and extended hours if necessary)Minimum QualificationsBachelor's degree in Information Technology, Computer Science, or a related field; MCSE certification is a plus3+ years of hands-on experience in IT, including computer hardware/image maintenance, script programming, and installation and configuration of Microsoft Windows clients and related serversSolid experience and in-depth knowledge of supporting Microsoft Office 365 (Outlook, Word, Excel, PowerPoint), VPN remote access, Microsoft Teams, Microsoft Deployment Toolkit, and Cisco IP phone and video conference systemsSolid experience and knowledge of both Microsoft Windows and macOSStrong troubleshooting, critical thinking, self-learning, and self-motivation skillsDetail-oriented with excellent customer service skillsA team player with excellent communication, problem-solving, and multitasking skillsPreferred QualificationsProficiency in Python programming and PowerShell scriptingKnowledge of internet security/connectivity and antivirus programsGood interpersonal skills with an enthusiasm for working in a fast-paced and collaborative environmentFluency in Mandarin is a plus
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