Senior / Principal Beauty & Luxury Cpg Industry Business Impact Lead (Csm) - Bcn/Mad/Munich

Senior / Principal Beauty & Luxury CPG Industry Business Impact Lead (CSM)
- BCN/MAD/MunichFull-timeMissionServe as trusted partner and AI advisor to executive leaders at Fortune 500 companies to champion value delivery from the Aily App.
Leverage beauty and luxury CPG industry expertise to understand business challenges translate them into AI solutions to achieve measurable business valueCoordinate Aily efforts across the account, ensuring alignment across all domains, and partner closely with the Account Executive to drive account renewal and expansion.
YOUR MISSIONAs a Beauty Industry Business Impact Lead (BIL), you are the senior industry authority responsible for long-term value realization and strategic account development across Fortune 500 clients within Beauty & Luxury CPG vertical.
This role goes beyond a traditional Customer Success Manager profile, combining strategic account leadership, executive advisory, and industry authority.
While Domain BILs drive deployment and operational leadership, the Industry BIL drives executive alignment, value delivery, strategic account planning, and readying accounts for expansion and renewal.
The mission is to convert usage into measurable business impact, act as a trusted advisor to senior stakeholders, and position Aily as a strategic partner embedded in the client’s decision ecosystem. Internally, you represent the voice of the industry to ensure our product and value narrative remain aligned with sector priorities.
YOUR RESPONSIBILITIESExecutive Relationships & Trusted AdvisoryBuild and sustain trusted relationships with C-level and senior stakeholdersDevelop executive championsEmbed AI into governance forums and performance discussionsAdvise clients on how AI accelerates value within their industry contextIndustry Authority in the Room Internally and ExternallyBring deep understanding of industry value chains, economics, and performance driversMap executive routines and governance structures to identify high-impact decision momentsAlign Aily insights to industry-specific strategic priorities and P&L leversProvide dotted-line leadership to Domain BILs across the account, ensuring a coherent value narrativeCoordinate cross-domain impact tracking and executive positioningTranslate beauty and luxury CPG industry knowledge and market dynamics into product refinement and industry-specific positioningChampion ROAI for our customersOrchestrate Aily’s engagement with customers to ensure value deliveryPartner closely with Aily App users to identify and document impact and quantifiable valueServe as the voice of the customer within Aily to help drive product evolutionLead large-scale adoption and advocacy initiativesYour profileMust have:7+ years of experience in the beauty or luxury CPG industries with deep understanding of industry economics and executive governanceProven track record with Fortune 500 clients in beauty or luxury CPG industriesStrong executive presence with the ability to build lasting C-level relationshipsClear accountability for value realization and measurable outcomesComfortable operating autonomously in complex enterprise environmentExtreme ownership mindset with accountability for outcomes, value delivery, and account growthStrongly Preferred:Background in strategy consulting or customer successMBA or other related academic experienceAI savvy mindset with experience using AI to solve real-world business challengesExposure to enterprise SaaS environmentsExperience mentoring, leading, or scaling small teams or domain practices