Regulatory Case Executive
hace 2 semanas
As you contemplate your future you might be asking yourself what's the next step? Start your journey with us.We're seeking an experienced Regulatory Case Executive to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints, directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionally, as well as to improve your knowledge of ecommerce, tourism, consumer, and data protection regulations.This role is temporary but with the potential for further opportunities within the team depending on needs and performance.Why eDreams ODIGEO?Join the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe:20 million customers44 markets5 brands52M members in Prime162 million bookings FY23More than 50,000 bookings per day100 million daily user searches1400 employeesMore than 50 different nationalities99 permanent contracts363 average ageWe're a leading travel tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.The Role's Key Responsibilities and Tasks:Manage legal customer complaints such as consumer organisation files, customer court cases, and regulatory consumer cases.Manage data protection consumer rights cases.Collaborate on coordinating legal inquiries with legal counsels related to customer complaints to ensure excellent service.Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members.Support VIP Communications projects by collaborating with team members when required.Measure, analyse, and report on the results of initiatives.What you need to succeed:Good to have:Background in Tourism will be required in your daily work.Experience working with CRM tools.Ability to work with Gsuite.Excellent writing and communication skills; you should be able to work with legal vocabulary and have excellent grammar at a native level in French.Proficient level of English is a must.Advanced experience in quality monitoring tools and techniques, both online and offline transactions, and implementing scalable solutions.Job Requirements:Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:Personal skills:Passionate about the travel industry.Acute sense of judgement, tact, diplomacy, and crisis communication.Analytical capacity, problem-solving mindset, and organised.Customer-oriented, used to or comfortable working under pressure, constantly prioritising with a passionate mindset, eager to learn, and a great teamwork attitude.Ability to negotiate on a win-win perspective.Valuable:Experience in legal case management, tourism-related GDPR, tourism and consumer regulations.Other languages will be an advantage including: Spanish, German, Italian, Norwegian, Swedish, Dutch, and/or Portuguese.Experience in PR, media relations, VIP management and/or social media management.Experience in handling VIP accounts and/or sensitive customer complaints.GDS Amadeus and/or Galileo knowledge will be a plus.Proven successes in both traditional and interactive claims channels.What’s in it for you?The best talent deserves the best benefits:At eDO, we want you to be a part of our success story and great culture. Here's what we offer:A rewarding compensation package, Prime Plus membership, competitive salary and benefits package including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and the possibility of choosing your equipment and even better keeping it for free after 3 years.Continuous learning to fuel your growth and explore new horizons: Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus enjoy a great onboarding program.Grow opportunities to empower your career and unleash your potential: Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.Your Wellbeing is our priority: Embrace Freedom and Flexibility. At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcomes, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.Work hard, party hard: We believe in having fun and connecting with colleagues. Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions like sports and music. Come to work as you are with no dress code and enjoy free fruit, coffee, and tea at our offices.Enjoy a dynamic and healthy environment: Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile Mindset environment with recognition at our core.If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further. Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
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