Regulatory Case Executive
hace 1 mes
As you contemplate your future you might be asking yourself what's the next step? Start your journey with us.
We're seeking an experienced Regulatory Case Executive to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionally as well as to improve your knowledge of ecommerce, tourism, consumer, and data protection regulations.
Why eDreams ODIGEO
Join the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe.
20 million customers, 44 markets, 5 brands, 52M members in Prime.
162 million bookings FY23, more than 50,000 bookings per day, 100 million daily user searches.
1,400 employees, more than 50 different nationalities, 99% permanent contracts, 36.3 average age.
We're a leading travel tech company revolutionizing the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
What you will do
The Role's Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a Regulatory Case Executive in the Communications team, you will be in charge of:
Manage legal customer complaints such as consumer organization files, customer court cases, and regulatory consumer cases;
Manage data protection consumer rights cases;
Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service;
Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;
Support VIP Communications projects by collaborating with the team members when required;
Measure, analyze, and report on the results of initiatives.
What you need to succeed:
Good to have:
Background in Tourism will be required in your daily work;
Used to work with CRM tools;
Ability to work with Gsuite;
Excellent writing and communication skills; you should be able to work with legal vocabulary and have excellent grammar at a native level in Spanish, ideally with a high level of Catalan, Galician, and/or Euskera;
Proficient level of English is a must;
Advanced experience in quality monitoring tools and techniques, both online and offline transactions, and implementing scalable solutions.
Personal skills:
Passionate for the travel industry; acute sense of judgement, tact, diplomacy, and crisis communication;
Analytical capacity, problem-solving mindset, and organized;
Customer-oriented, used to or comfortable working under pressure and constantly prioritizing with a passionate mindset and eager to learn, and a great teamwork attitude;
Ability to negotiate on a win-win perspective.
Valuable:
Experience in legal case management, tourism-related GDPR, tourism and consumer regulations;
Other languages will be an advantage, including: French, German, Italian, Norwegian, Swedish, Dutch, Portuguese, Catalan, Euskera, and/or Galician;
It will be a plus to have experience in PR, media relations, VIP management, and/or social media management;
Experience in handling VIP accounts and/or sensitive customer complaints;
GDS Amadeus and/or Galileo knowledge will be a plus;
Proven successes in both traditional and interactive claims channels.
What's in it for you
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture. Here's what we offer:
A rewarding compensation package, Prime Plus membership, competitive salary and benefits package including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and the possibility of choosing your equipment and even better keeping it for free after 3 years;
Continuous learning to fuel your growth and explore new horizons. Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more;
Plus enjoy a great onboarding program. Grow opportunities to empower your career and unleash your potential. Personalized career paths and the eVOLVE Program will help you discover, grow, and thrive;
Internal mobility opportunities let you pursue horizontal career changes and promotions;
Your wellbeing is our priority. Embrace freedom and flexibility. At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best;
Work hard, party hard. We believe in having fun and connecting with colleagues. Join eDO for afterwork events, padel tournaments, parties, and more. Create communities based on your passions like sports and music. Come to work as you are with no dress code and enjoy free fruit, coffee, and tea at our offices;
Enjoy a dynamic and healthy environment. Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile Mindset environment with recognition at our core.
Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO.
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further. Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
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