Sales and Customer Support for Spotify and Co.
hace 2 días
Your responsibilities and impact as Sales and Customer Support for Spotify and Co. will be:Are you looking for a new position, where you are able to support clients and customers whilst providing customer support regarding upcoming queries?Your main tasks include:Exceptional consultation of clients regarding any upcoming questions.Achieve high levels of client satisfaction with a focus on quality and results.If you are employed in Sales, your daily routines will include:Developing the business environment for sustained growth on the account.Creating and maintaining relationships within the account to preserve long-term strategies and understand general competitor movements.Researching new sales opportunities with the existing portfolio of accounts.Focusing on driving benefits through proactive administration.Tracking, managing, and reporting ongoing activity relative to the sales pipeline.Responding to and providing solutions for incoming client or partner calls.If you are employed in Customer Support, your daily routines will include:Ensuring customer satisfaction and providing the best interaction within the customer service department.Actively listening to customers by adopting a positive frame of mind and maintaining professionalism.Providing the best possible answers and solutions to questions and concerns from customers through the most effective medium: over the phone, via email, or social media.Delivering calm and resourceful troubleshooting for customer queries regarding their experience or problems related to system configurations and network settings.Being in contact with other departments and redirecting related cases and issues to the responsible departments.Ensuring and participating in the success of your department.Ensuring consistency in brand messaging by focusing on the availability and quality of products and services.Providing account and application support to viewers, particularly regarding software functionality.Skills, qualifications, and interests you need to succeed in this role:You are customer-oriented, a natural communicator, and have the desire to support customers in any upcoming uncertainty. You are proactive and enjoy working in a team. We have the right position for you if you bring the following attributes:You have a native level of German and are fluent in English (depending on the client, B1 is sufficient).You have a valid school diploma or already possess your bachelor’s degree.You have experience in Customer Service or Sales or are interested in these areas.You are customer and quality-oriented.You have a strategic mindset.You strive for perfectionism and excellence.You are a natural communicator and an attentive listener.You are motivated and dedicated and are interested in a new challenge.You enjoy working in a team and look forward to engaging in a multinational team.Regardless of your previous experience, you will receive extensive training for any positionWhat’s in it for you?In Lisbon, you will find a company that will support you from your professional development and language skills to your social integration in a foreign country.If working in a multinational environment for the world's best Customer Service Provider interests you, then the offer will convince you to apply:Depending on the client, there is several relocation support for foreign applicants, including accommodation for up to one year.Yearly salary conditions from 16,000€/gross to 22,000€/gross**depending on the relocation package and offer.Type of contract: constant renewable 1-year contract.Training: 1-5 weeks (depending on your experience and the project).Extra perks for international candidates depending on the client:Flight refund after 9 months.Airport pickup.Yearly 2-way flight ticket back to your home country within the EU.Support regarding required documents like NIF, SSN, and bank account.Extracurricular activities like free language courses, cooking classes, sporty activities, and social events organized by the company.Real career development possibilities in many different directions.
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