Global Sustainability Customer Specialist

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
The Global Sustainability Customer Specialist to strengthen its ability to respond to the growing number of sustainability requirements coming from customers, healthcare providers, distributors and public procurement organizations.
The role will sit within the wider sustainability function and will act as a key link between Sustainability, Commercial, Marketing, Product, Supply Chain and Regulatory teams.
The successful candidate will be responsible for translating complex sustainability data, product information and regulatory developments into clear, credible and commercially relevant customer-facing content. This will include supporting tenders and customer questionnaires, developing sustainability sales materials, responding to procurement requirements and helping internal teams communicate the organisations sustainability credentials effectively.
This is an excellent opportunity for someone who combines a strong understanding of product sustainability and stewardship with excellent communication skills and a genuine commercial/customer focus.

Key Responsibilities
Customer & Commercial SustainabilitySupport regional and global commercial teams with sustainability-related tenders, customer questionnaires, procurement requests, audits and supplier assessments.
Establish and improve processes for managing sustainability information requests across the organisation.
Develop and maintain standardised responses, FAQs, templates and supporting evidence for recurring customer requirements.
Work with commercial stakeholders across multiple international markets to understand and respond to evolving customer sustainability expectations.
Help sales teams confidently communicate sustainability-related product and company information to customers.
Sustainability Data & Market IntelligenceBuild and maintain datasets, metrics and supporting evidence required for customer-facing sustainability responses.
Gather, validate and organise sustainability information from relevant internal functions.
Analyse customer requirements and identify recurring sustainability themes, data gaps and emerging expectations.
Conduct market, competitor and benchmarking analysis covering sustainability strategies, certifications, ratings and customer requirements.
Turn technical sustainability data into clear insights that can be understood by commercial and non-technical audiences.
Product Sustainability & StewardshipAct as a sustainability subject matter expert for topics relating to products, packaging, procurement and customer requirements.
Partner with Product Management, R&D, Packaging, Quality and Regulatory teams to incorporate sustainability considerations into product development and lifecycle decisions.
Assess the potential need for LCAs, product carbon footprints, sustainability certifications, environmental claims or independent assessments.
Support teams in identifying sustainability-related data gaps and determining what evidence is required to substantiate customer-facing claims.
Provide guidance on sustainability trade-offs and help develop appropriate positioning for both new and existing products.
Sustainability Communications & Sales EnablementDevelop high-quality presentations, customer materials, factsheets, infographics, FAQs and sales enablement tools.
Support the creation of sustainability value propositions that clearly demonstrate customer and business relevance.
Work with Marketing and Communications to ensure sustainability messaging is consistent, accurate and credible.
Help translate corporate sustainability achievements and initiatives into meaningful customer-facing communications.
Support executive-level presentations and communications where required.
Strategy & Cross-Functional CollaborationMonitor developments in healthcare sustainability, sustainable procurement, customer expectations and competitor activity.
Identify emerging trends that could influence customer requirements or commercial opportunities.
Contribute to the development of internal sustainability knowledge repositories and response processes.
Build strong relationships across Commercial, Marketing, Product Management, Supply Chain, Procurement, R&D, Quality, Regulatory and Corporate Sustainability.
Work with external sustainability technology providers and other relevant partners where required.
Background & ExperienceEssential:Bachelors degree in Sustainability, Environmental Science, Engine