Customer Success Leader: Drive Retention
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Infor is seeking a Front-Line Manager (Customer Success Leader) in Barcelona to lead a team of Customer Success Executives. The role focuses on renewal forecast accuracy, customer retention, and account expansion, with cross-functional collaboration across Finance, Sales, Product, and leadership to reconcile forecasts and act on at-risk accounts.
The position requires strong coaching, forecasting rigor, executive presence, and a data-driven approach to performance and health; fluent European