Technical Service Lead EMEA
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In this Technical Service Lead role, you will steer technical service across the EMEA region for the Packaging Coatings segment, leading a team and coordinating trials and customer support. You’ll work closely with customers, plants, and suppliers to optimize machinery settings and troubleshoot issues, while applying Best-in-Class trial methodologies. Your work will shape plant relationships, drive continuous improvement, and elevate technical capabilities across the segment.
Responsabilidades- Attend important trials across the entire EMEA region
- Lead technical assistance to major customers and provide trial support
- Improve machinery settings and ensure trials and plant activities meet standards
- Apply Best-in-Class line trial and plant audit methodologies (Secure Launch, PPG quality tools)
- Deliver training programmes to broaden skills within PPG and at customer facilities
- Partner with equipment suppliers to enhance technical support capability
- Provide post-conversion technical support to maintain plant relationships and resolve problems (Kepner-Tregoe)
- Initiate continuous improvement programmes at customer facilities
- Establish working partnerships with plants and with PPG peers
- Use Technical Support SharePoint site to share data globally
- Troubleshoot at customer sites and investigate failed trials to prevent recurrence
- Collaborate with Segment Support labs for trial can items and local development
- Minimum 5 years in a technical support or service role in coatings or packaging
- Chemistry, Chemical Engineering or Engineering background
- English professional level
- Willingness to travel within EMEA up to 70%
- cross-functional collaboration
- customer-focused communication
- problem solving
- technical service and trial execution
- plant and machinery optimization
- Kepner-Tregoe problem analysis
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