Software Engineer Ii

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with usYour opportunityWe are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with usThis position is for the Personalization team, starting with a greenfield project Our stack centers on Java 25, Spring, GraphQL, NoSQL, Kubernetes, Kafka and AWS.
If you're passionate about understanding user behavior at scale and want to help shape how New Relic's classic and agentic experiences adapt to the people using them, we want to hear from you.

What You'll Do
Build, maintain, and scale backend services and Kafka-based streaming pipelines that process user behavior data across our AWS infrastructureDesign microservices and APIs that expose user segments and behavioral models to downstream surfaces, both classic UI and agenticTurn behavioral signals into segments and models the rest of the platform builds onActively use and evaluate AI coding assistants and agents in your own engineering workflow. From code generation and review to production troubleshooting and help the team adopt what worksParticipate in architectural discussions, exercising judgment to determine the right approach on moderately scoped problemsBuild, deploy, rollback, and operate your team's software, including active participation in on-callAutomate manual operational processes with new tooling to keep systems resilient and easy to operateProvide constructive, service-level-aware feedback and actively participate in engineering communities of practiceThis role requiresFully proficient with Java, with the ability to design, develop, test, and deploy small-to-medium features and bug fixes end-to-end with little or no assistanceExperience building Kafka-based streaming pipelines and services in a cloud (AWS) production environmentExperience with distributed systems, concurrency, and scaling, and familiarity with asynchronous programming techniques (streams, event-based flows, task queues, message queues)Active experience using AI coding assistants and agents in your day-to-day engineering workflow, with a mindset of continuous workflow innovationA collaborative work style that includes colleagues in important decisions and leads to shared code ownershipComfortable navigating ambiguity with an iterative mindset, and able to align day-to-day work with broader strategic and architectural directionProficiency in EnglishBonus points if you haveExperience designing GraphQL APIs or microservices architectures at scaleFamiliarity with Kubernetes concepts and ability to reason about production behaviorExperience with distributed data processing in the cloud (Spark, Hadoop/Hive, BigQuery, Snowflake, Redshift) or ETL/orchestration tools such as AirflowStrong understanding of data modeling principles (dimensional modeling, normalization), especially applied to behavioral or user segmentationProven experience evaluating, benchmarking, or building custom agentic AI tools, prompt workflows, or developer automationExposure to recommendation systems or building context for agentic/LLM-based experiencesContributions to open source projects, or a passion for build/test automationExperience with SQL performance tuning or data visualization tools (Tableau, Looker)Please note that visa sponsorship is not available for this position.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us