Infrastructure Security Service Manager

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world?ð3If you are up to challenge your creativity and make an impact, we are excited to welcome you¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.
Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.
Schneider Electric is seeking a highly skilled Senior Service Leader to oversee and continuously improve the delivery of global Security Services covering Endpoint Security, Network Security, and Cloud Security.
The Senior Service Leader will not directly manage people but will act as the Service Manager / Service Owner, responsible for the performance, quality, reporting, governance, and continuous improvement of the services delivered by the Security Operators team for a target population within Schneider Electric: R&D.
The security services cover topics such as Antimalware, EDR, encryption, local admin privilege management, firewall rules, VPN issues, proxy exceptions, and various cloud security‐related domains.
The role requires strong service management skills, excellent communication, a proactive mindset, and strong proficiency in dashboards, KPIs, and SLA reporting.
What will you do?

Missions:
Ensure the delivery of high‐quality, customer‐focused security services, acting as the primary Service Manager.
Drive the development and implementation of best practices across security operations. Collaborate with stakeholders globally to understand needs and ensure service alignment.
Lead continuous improvement initiatives to enhance service reliability, quality, and efficiency together with the Security Operations leaders.
Communicate clearly, proactively, and transparently with technical and non‐technical audiences.

Responsibilities:
Serve as the Service Manager / Service Owner for Endpoint, Network, and Cloud Security services. Govern and monitor the service delivered by the Security Operators team (without direct people management).
Develop, maintain, and deliver dashboards, KPIs, and SLA reports to leadership and stakeholders.
Ensure operational excellence, service compliance, and adherence to defined processes.
Identify risks, recurring issues, and improvement opportunities using a proactive, data‐driven approach.
Coordinate service reviews, track action plans, and ensure follow‐through on improvements.
Maintain and enhance standard operating procedures, runbooks, and service documentation.
Partner with cross‐functional teams (SOC, Engineering, Cloud, Infrastructure) to drive service enhancements.
Provide expert guidance on complex security topics and support the Operators team in resolving escalations.
Ensure consistent and effective communication across teams and stakeholders.
What qualifications will make you successful?Education & ExperienceBachelor's degree in Cybersecurity, Information Technology, Computer Science, Information Systems, Engineering, or a related field.
Minimum 7+ years of experience in IT Operations, Cybersecurity, Service Management, Infrastructure Security, or a related domain.
Proven experience managing or owning enterprise-level security services in a global organization.
Experience working with cross-functional and geographically distributed teams. Experience supporting large-scale environments with Endpoint Security, Network Security, and/or Cloud Security services. Ability to define, monitor, and improve Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs).
Experience conducting service reviews and driving service maturity initiatives.
Ability to lead through influence without direct people management responsibility.
Strong stakeholder management skills with experience engaging senior leaders, technical teams, and business partners.
Ability to challenge existing practices and drive improvements in a constructive manner.
Excellent written, verbal, and presentation skills in EnglishAbility to communicate complex technical topics to