Senior Solution Architect

Description

Reporting to a Director within the MES Solution Delivery team, operate as a member of the Centre of Excellence, supporting MES sales teams on later-stage opportunities and MES delivery teams in implementing MES according to best-practice modelling and solutions.

Department: Infor Consulting Services

Location: Barcelona

A Typical Day In The Life Includes

Pre-Sales

• Engage as resource at the appropriate stage of an opportunity (on-site or remote) to be part of discovery / engage workshops & requirements studies
• Engage effectively during these activities to obtain sufficient knowledge and understanding of customer processes and requirements, to enable effective and accurate solution scoping and estimation
• Work with pre-sales teams to create and present Infor MES capability in the context of sales opportunities
• Consult with pre-sales teams during their activities related to the build-out of tailored software demonstrations
• Provide a point of contact for pre-sales teams completing RFPs to gain input, review etc. on responses
• Raise concerns internally regarding solution fit or areas of risk in a sales opportunity
• Attend customer meetings / calls with account manager and solution consultant
• Create budgetary estimates (ROMs) for sales opportunities with new customers
• Review of cost estimates with appropriate director, prior to raising with client partner
• Assist in the provision of a suitable estimated hardware specification required to support the solution, for Build, Test and Live environments, for a customer
• Author SWOs for sales opportunities with new customers

Solution Delivery

• Review customer requirements collated from pre-sales activity
• Engage as solution architect at the start of a project, working alongside the project team lead to share solution architect responsibilities
• Meet as part of an internal kick-off for each project, in order to gain a shared understanding of the project scope, timeline, requirements, challenges etc. and provide input in relation to the solution delivery elements
• Engage during design phase of each project (for both new customers, following the prototype methodology, and package activities for existing customers) to define the appropriate design for the solution
• Work alongside the project team to design scalable, customer-focused solutions that align with client requirements and minimize delivery timelines
• Aim to reduce project costs and complexity by adhering to the Infor T2V strategy with minimal customizations, ensuring long-term maintainability
• Provide appropriate coaching, guidance and support for project teams to implement the appropriate solution for their customer
• Provide appropriate input for project teams to write test plans for the solution
• Review and sign-off prototype solutions prior to presenting to the customer during the project delivery
• Review and sign-off test execution results prior to handing over the final built solution to the customer
• Consult on change requests raised during projects - for suitability, practicality, estimated effort, estimated delivery time, risk in inclusion into scope etc.
• Engage where possible with escalations related to the solution (vs. the project delivery) - involve a director of solution delivery if needed
• Conduct effective Design Reviews for each active project the SA is operating within, document corrective actions to be taken, subsequent follow-up to ensure adherence to standards
• Support auditing of the test, release and deployment processes for a project/solution - provide sign-off ahead of deployment, ensure adherence to process
• Engage with support resources where required to provide explanation and assistance about project solutions
• Engage with support team to facilitate solution handover at project completion - enabling timely handover of the solution, freeing up project delivery team earlier from the overhead of support.

Solution Delivery Processes & Tools

• Act as a member of the MES solution delivery centre of excellence, within the MES business unit
• Provide input into processes related to solution delivery, in discussion with the solution delivery director - e.g. design reviews, testing process, release & deployment process
• Guide adoption of new processes by project teams, through on-the-job direction and enablement
• Develop and maintain MES IPC content
• Engage in the PKS "Project Knowledge Share" process - supporting discussion on solving customer requirements
• Attend regular Solution Delivery CoE team meetings - raise issues, provide input during discussions

Customers

• Build trust and foster long-term client partnerships by consistently delivering innova